Room Attendant - Full Time

<p><span><b>We’re Sonesta International Hotels.</b><br />The 8th largest hotel company in the U.S.—and growing fast.</span></p><p></p><p><span>An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.</span></p><p></p><p><span><b>Together We Thrive</b>—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.</span></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><u><b><span style="font-size:14px">Job Description Summary</span></b></u></p><p style="text-align:inherit"></p>The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.<p style="text-align:inherit"></p><p style="text-align:left"><u><span style="font-size:14px"><b>Job Description</b></span></u></p><p><b>DUTIES AND RESPONSIBILITIES</b>:</p><ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.</li><li>Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.</li><li>Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.</li><li>When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.</li><li>Minimize waste of supplies and amenities within all areas of housekeeping.</li><li>May regularly assist with deep cleaning projects.</li><li>Report needed repairs or unsafe conditions to supervisor.</li><li>Handle all lost and found items according to established procedures.</li><li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>Ensure compliance with federal, state and local laws regarding health and safety services.</li><li>Perform other duties as assigned.</li></ul><p></p><p><b>QUALIFICATIONS AND REQUIREMENTS</b>:</p><ul><li>Some previous housekeeping experience preferred.</li><li>Previous background from the extended stay industry preferred.</li><li>Ability to speak, read, and write fluent English is preferred; other languages beneficial.</li><li>Basic reading, writing and mathematical abilities are preferred.</li><li>Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>Carrying, lifting or pulling items weighing up to 75 pounds.</li><li>Will be required to regularly use commercial cleaning chemicals.</li><li>Will be required to work mornings, evening, weekends, and holidays.</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><u><b><span>Additional Job <span><span class="WMM0">Information/Anticipated</span></span> </span></b></u></p><p style="text-align:left"><u><b><span>Pay Range</span></b></u></p><p></p><p><u><b><span>Benefits</span></b></u></p><p></p><p><span>Sonesta</span> recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:</p><p></p><ul><li>Medical, Dental and Vision Insurance</li><li>Health Savings Account with Company Match</li><li>401(k) Retirement Plan with Company Match</li><li>Paid Vacation and Sick Days</li><li>Sonesta Hotel Discounts</li><li>Educational Assistance</li><li>Paid Parental Leave</li><li>Company Paid Life Insurance</li><li>Company Paid Short Term and Long Term Disability Insurance</li><li>Various Employee Perks and Discounts</li><li>Hospital Indemnity</li><li>Critical Illness Insurance</li><li>Accident Insurance</li></ul><p></p><p></p><p><b>Sonesta is an equal opportunity employer. <span style="font-size:14px">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.</span></b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</span></b></p><p style="text-align:inherit"></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...