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Manager, Airport Customer Experience - SEA

May 9, 2026

1/29/26 Location: Seattle-Tacoma Intl Apt (SEA-TRML) Cities: Seattle - WA Requisition ID: 83409 This job will continue to be posted until at least 02/12/2026. If interested, please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job <ul><li>This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.</li><li>Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management.</li><li>The pay range for this position is $70,000 - $99,000, taking into account the qualifications and experience of the selected candidate.</li></ul> What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered • Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors • Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures • Coordinates activities of department with related activities to other departments to ensure efficiency • Monitors and analyzes costs and prepares budget • Prepares reports and records department activities for upper management • Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices • Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance • Develops and enhances the work relationship with vendors • Ensures all internal audit requirements are followed and accountable for compliance • Oversight of all staffing requirements and schedules for all departments All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree or equivalent training/experience • 4 years previous management experience Preferred Qualifications- Education & Prior Job Experience • Airport management experience • Knowledge of AA budgeting, policies and procedures Skills, Licenses & Certifications • Ability to perform in a fast paced environment while maintaining professional and effective approach • Ability to multitask • Self motivated and detail oriented • Strong interpersonal skills • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Applicable valid driver's license as required by local authorities, if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: <ul> <li>Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li> <li>Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. </li> <li>Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.</li> <li>401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li> <li>Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul> Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...