Customer Support Specialist

<p>Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.</p><p>We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole.</p><p style="min-height: 1.7em;"></p><p>We are looking for a <strong>Customer Support Specialist</strong> to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works <strong>24/7 in the shift rotation of 9 hours</strong> to eliminate any kind of harm to ensure positive user experience.</p><p style="min-height: 1.7em;"></p><p>The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.</p><p style="min-height: 1.7em;"></p><h4>Job Responsibilities</h4><ul><li><p>Handle and resolve customer complaints providing the best customer experience.</p></li><li><p>Investigate complaints, troubleshoot issues and identifying trending problems.</p></li><li><p>Report bugs to the technical team.</p></li></ul><br><br><ul><li><p><strong><em>1+ year experience as a Customer Support Specialist (</em>сhats, emails, tickets).</strong></p></li><li><p>Ability to work morning, day and night shifts.</p></li><li><p>Very good English skills (С1).</p></li><li><p>Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).</p></li><li><p>Perfect communication and problem-solving skills.</p></li><li><p>Customer orientation and ability to adapt/respond to different types of characters.</p></li></ul><p style="min-height: 1.7em;"></p><h4>Conditions</h4><p class="MsoNormal" style="text-align: start;">We know that great talent deserves great conditions, so here's what you can expect when joining us:</p><ul><li><p>Full remote work.</p></li><li><p>Competitive compensation with a service contract.</p></li><li><p>Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.</p></li><li><p>An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.</p></li><li><p>Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.</p></li><li><p>Career growth in a fast-scaling project with opportunities to influence technical decisions.</p></li><li><p>A culture of recognition: our peer reward program celebrates contributions from across the team.</p></li></ul><p class="MsoNormal" style="min-height: 1.7em;"></p><h4>Recruitment process</h4><ul><li><p>Quick Video Interview (5-15 min).</p></li><li><p>Technical interview (1 hour).</p></li><li><p>Test task.</p></li></ul><ul><li>Experience shown on site: 1+ years of experience</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...