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WFH: Dispatch Specialist – Remote/Entry Level/No Degree RQD

July 23, 2026

<p><span class="emphasis-3"><b>Join AAA Club Alliance as a Remote Dispatch Specialist (2nd Shift)!</b></span></p> <p>Are you a customer-focused professional who thrives in a fast-paced environment? AAA Club Alliance is looking for full-time <span class="emphasis-3"><u><b>Dispatch Specialists</b></u> </span>to join our Dispatch Operations team. In this fully remote role, you’ll coordinate roadside assistance for AAA Members, communicate with service providers, and help ensure every Member receives exceptional service when they need it most.</p> <p>As a Dispatch Specialist, you’ll play a vital role in managing roadside assistance requests, resolving complex customer inquiries, and delivering a seamless service experience while contributing to continuous operational improvements.</p> <h3></h3> <h2></h2> <h2><span class="emphasis-3">Location Requirements</span></h2> <p>This is a <b>100% remote, work-from-home</b> position. <b>To be eligible, candidates must reside in one of the following states: </b></p> <p>Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.</p> <h2></h2> <h2></h2> <h2><span class="emphasis-3">2nd Shift Schedules (Full-time only) </span></h2> <p>We offer a variety of fixed 2nd shift schedules with start times beginning at <b>1:30 p.m.-4:00 p.m. Eastern Time</b>. <u>All schedules include one weekend day off and one weekday off.</u></p> <h3></h3> <h2></h2> <h2><span class="emphasis-3">Why Join AAA?</span></h2> <ul> <li>Fully remote work-from-home opportunity</li> <li>Company-provided computer equipment</li> <li>Paid virtual training</li> <li>Paid Time Off, 6 paid company holidays, and 2 floating holidays</li> <li>Competitive hourly pay: <b>$19.00–$22.00 per hour</b>, based on geographic location</li> <li>8% shift differential for 2nd shift</li> <li>Monthly performance incentives</li> <li>Career growth and internal mobility opportunities</li> </ul> <h2></h2> <h2><span class="emphasis-3">Training</span></h2> <p>Training is conducted <b>Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time</b> for approximately <b>3–5 weeks</b>. All virtual, all paid and AAA provides the computer equipment. Attendance is required for the full training period. Your assigned work schedule will begin after successful completion of training.</p> <p> </p> <p><span class="emphasis-3"><b>**Start date will be Monday, September 20, 2026** </b></span></p> <h3></h3> <h2></h2> <h2><span class="emphasis-3">What You’ll Do</span></h2> <ul> <li>Dispatch roadside assistance requests to service providers and AAA fleet personnel using multiple communication channels.</li> <li>Coordinate with AAA Members, service providers, and fleet teams to ensure timely, accurate service delivery.</li> <li>Respond to inbound and outbound communications regarding roadside assistance requests.</li> <li>Monitor service requests from start to finish, ensuring accurate documentation and timely follow-up.</li> <li>Prioritize requests based on safety concerns, weather, traffic conditions, and other operational factors.</li> <li>Provide Members with updates regarding arrival times, service delays, and other changes.</li> <li>Resolve service issues and member concerns while escalating complex situations when appropriate.</li> <li>Interpret AAA policies and explain membership benefits as needed.</li> <li>Meet established dispatch performance goals and key performance indicators (KPIs).</li> <li>Recommend process improvements that enhance the Member experience.</li> <li>Assist with escalated service issues and support new hire training as needed.</li> <li>Perform other duties as assigned.</li> </ul> <h3></h3> <h2></h2> <h2><span class="emphasis-3"><b>What we need from you</b></span></h2> <ul> <li>High school diploma or equivalent (or a combination of education and relevant experience).</li> <li>Minimum of <b>2 years of customer service experience</b>.</li> <li>Ability to work overtime when business needs require.</li> <li>Dedicated, quiet home workspace free from distractions.</li> <li>High-speed internet connected directly via Ethernet.</li> </ul> <h2></h2> <h2><span class="emphasis-3">Preferred Skills</span></h2> <ul> <li>Strong commitment to delivering outstanding customer service</li> <li>Excellent phone, text/chat, and interpersonal communication skills</li> <li>Ability to multitask in a fast-paced environment</li> <li>Strong computer proficiency, including Microsoft Office</li> <li>Typing speed of at least <b>40 words per minute</b></li> <li>Strong analytical, problem-solving, and critical-thinking skills</li> <li>Excellent written and verbal communication skills</li> </ul> <p> </p> <p><span class="emphasis-3"><b>If you’re looking for a rewarding remote opportunity where you can make a meaningful impact while helping AAA Members during critical moments, we’d love to hear from you.</b></span></p> <p> </p> <p>#LI-Remote #US #DispatchJobs</p> <p> </p> <p><b>Full time Associates</b> are offered a comprehensive benefits package that includes:</p> <ul> <li>Medical, Dental, and Vision plan options</li> <li>Up to 2 weeks Paid parental leave</li> <li>401k plan with company match up to 7%</li> <li>2+ weeks of PTO within your first year</li> <li>Paid company holidays</li> <li>Company provided volunteer opportunities + 1 volunteer day per year</li> <li>Free AAA Membership</li> <li>Continual learning reimbursement up to $5,250 per year</li> <li>And MORE! Check out our <u><a href="" target="_blank" rel="noopener noreferrer">Benefits Page</a></u> for more information</li> </ul> <p> </p> <p>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.</p> <p> </p> <p> </p> <p><b>Job Category: </b></p> <p>Dispatch</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...