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Technical Representative - Mining

June 26, 2026

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Mining Technical Representative at Caterpillar, you will provide direct technical support to several dealers across the Northwestern USA, including Western States Cat and the Harnish Group Inc. You’ll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you’ll be the go-to expert—leading solutions and strengthening dealer relationships.

Responsibilities

Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar’s service standards and customer expectations.
Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
Lead New Machine & Market Introduction (NMI) programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
Provide technical insights and assist dealers in communicating Caterpillar’s service advantages to customers.
Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.

Requirements

Demonstrated technical experience with heavy equipment.
Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Relationship builder who excels at establishing trust and credibility with both dealers and customers.
Independent role, operating outside of a traditional CAT office environment, requiring a high level of self-direction and accountability.
Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs.
Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges.
Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.

Benefits

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...