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Technical Application Specialist (East Region)

June 3, 2026

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:<ul><li>Career development with an international company where you can grow the career you dream of.</li><li>Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>An excellent retirement savings plan with high employer contribution</li><li>Tuition reimbursement, the <a href="https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html" target="_blank">Freedom 2 Save</a> student debt program and <a href="https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html" target="_blank">FreeU</a> education benefit - an affordable and convenient path to getting a bachelor’s degree.</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>The Opportunity <ul><li>This is a remote position</li><li>Qualified candidates must currently live in the East Region area.</li><li>Easy access to major metropolitan airport</li><li>Must be able to travel up to 90 to 100% </li></ul>What You’ll Work OnProvide support to Abbott’s Diagnostic’s Division’s customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.<ul><li>This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction. </li><li>Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict. </li><li>Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US. </li><li>Consider financial and customer implications as part of decision making.</li><li>Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.</li><li>Assist customers with meeting their regulatory and validation requirements.</li><li>Customize onsite customer training to meet specific customer needs.</li><li>Manage the integration process to meet customer expectations and timeline. </li><li>Conduct thorough exit interview to present integration results and ensure customer satisfaction.</li><li>Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system. </li><li>Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.</li><li>Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.</li></ul>Required Qualifications<ul><li>Bachelor’s Degree in Medical Technology. </li><li>3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.</li><li>Traveling up Towards 100% </li></ul>Preferred Qualifications <ul><li>Medical Technician </li><li>Technical Application Specialist </li></ul>Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: <a href="http://www.abbottbenefits.com/pages/candidate.aspx" target="_blank">www.abbottbenefits.com</a>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at <a href="http://www.abbott.com/" target="_blank">www.abbott.com</a>, on Facebook at <a href="http://www.facebook.com/Abbott" target="_blank">www.facebook.com/Abbott</a> and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...