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Tech Support Chat Agent – Entry-Level
Job Summary
Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.
Key Responsibilities
Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.
Troubleshoot basic software and hardware issues using internal tools and documentation.
Escalate complex issues to higher-level support teams when necessary.
Maintain accurate records of interactions in our CRM system.
Educate users on system features and basic troubleshooting steps.
Deliver an excellent customer experience by resolving issues efficiently.
Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.
Required Skills and Qualifications
Basic understanding of computer systems, mobile apps, and internet connectivity.
Excellent written communication skills in English.
Typing speed of at least 35 WPM with high accuracy.
Strong problem-solving and analytical skills.
Ability to multitask between multiple chats and resources.
A positive, patient, and customer-focused attitude.
Reliable internet connection and a distraction-free workspace.
Experience
No prior experience required—full training will be provided.
Experience in customer service, help desk, or chat-based roles is a plus.
Ideal for freshers or those looking to switch to the tech support domain.
Working Hours
Flexible work shifts available (Morning / Evening / Night).
Minimum 20 hours/week commitment for part-time roles.
Rotational weekend or holiday support may be required based on team schedule.
Knowledge, Skills, and Abilities
Familiarity with platforms like Windows, macOS, Android, and iOS.
Basic knowledge of troubleshooting internet and software issues.
Ability to adapt to new tools and systems quickly.
Team player with a willingness to learn and take feedback constructively.
High attention to detail, especially in documenting interactions.
Benefits
Work-from-home flexibility with zero commute stress.
Paid training and onboarding support.
Competitive hourly rate with performance-based incentives.
Growth opportunities within the tech support or IT services team.
Access to internal learning programs and digital certifications.
Supportive and collaborative virtual team environment.
Why Join Progressive Technology?
At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.
How to Apply
To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.