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System Administrator II (Remote)

May 26, 2026

<p></p> <h2><strong>Job Description</strong></h2> <p>Join Intelligent Technical Solutions, a dynamic and growing company, as our <strong>Remote System Administrator</strong>. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</p> <h2><strong>Job Responsibilities</strong></h2> <p><strong>This role is expected to be able to resolve the following technical issues with little or no assistance:</strong></p> <ul> <ul> <li>Workstation operating system issues of any kind.</li> <li>Printer issues of any kind.</li> <li>Standard business application (Office, etc.) issues of any kind.</li> <li>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li> <li>Advanced server issues of any kind.</li> <li>Basic and intermediate networking issues.</li> <li>Escalation point for technicians</li> </ul> </ul> <p><strong>Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</strong></p> <h2><strong>Job Qualifications</strong></h2> <ul> <li>Experience with Windows and Mac OS troubleshooting.</li> <li>Experience with Server 2016 through 2025.</li> <li>Experience with VMWare and Hyper V Virtualization.</li> <li>Experience supporting M365 and Azure.</li> <li>Minimum of five years experience in IT Support or a similar role.</li> <li>Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li> <li>Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.</li> <li>Experience with Managed Service Providers (MSPs) is highly desirable.</li> <li>Active Server Certifications are preferred.</li> </ul> <h2><strong>Job KPIs</strong></h2> <ul> <li>Utilization: The percentage of time that you are on the clock and billing time to client tickets</li> <li>CSAT: Scores filled out by clients using the rating system in tickets</li> <li>Quality Score: Assessments performed by the training and quality team.</li> <li>First-touch closed: Each ticket that is completed with only one time entry contributes to this number.</li> </ul> <h2><strong>Job Requirements</strong></h2> <ul> <li>A home office set up that meets the following:</li> <ul> <li>Computer: A working computer with a minimum of 8GB RAM and one of the following:</li> <ul> <li>Windows 11 with an Intel i5 or i7 (8th generation or newer), or</li> <li>AMD Ryzen 5 or 7 (2000 series or newer), or</li> <li>macOS 12 or newer.</li> </ul> <li>Internet: Stable internet connection with at least 5 Mbps download and upload speeds.</li> <li>Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</li> <li>Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</li> <li>Webcam: An HD webcam for video calls.</li> <li>2nd Monitor </li> <li>UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)</li> </ul> <li>A very strong cultural fit the ITS way (Our core values will be discussed during the interview) </li> <li>Excellent command of the English language both spoken and written </li> <li>Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)</li> <li>Able to pass our online behavior and cognitive assessments. </li> <li>Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.</li> <li>Able to provide NBI Clearance (for PH applicants).</li> </ul> <h2><strong>Compensation</strong></h2> <p>Pay rate starts at <strong>$11.00/hour</strong> and may vary by experience and location.</p> <h2><strong>Benefits</strong></h2> <ul> <li>Comprehensive Health Plans / HMO (Employee & Dependent/s)</li> <li>Life Insurance</li> <li>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</li> <li>Paid Time Off (starts at 15 days per year)</li> <li>Maternity/Paternity Leave</li> <li>Paid US Holiday</li> <li>Night Shift Bonus</li> <li>Salary Advancement/Loan</li> <li>Health & Wellness Program</li> <li>Company-paid training and certification</li> </ul> <h2><strong>Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:</strong></h2> <p><a href="https://app.hireflix.com/public-application/65e223350ea0974fbb4241e4" target="_blank"><strong>PRE-RECORDED VIDEO INTERVIEW </strong></a></p> <p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...