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Store Manager in Training

April 25, 2026

Store Manager in Training (SMIT)

E&H Ace Hardware is looking for a motivated and service-oriented individual to join our team as a Store Manager in Training (SMIT). This transitional role is designed for future leaders who are eager to grow into a Store Manager position. Through structured mentorship and hands-on experience, you’ll learn every aspect of operating a successful Ace Hardware store—from customer service and team leadership to inventory control and sales strategy.

This is a temporary, developmental position with the expectation that successful candidates will transition into a Store Manager role upon completion of the program. Candidates must demonstrate leadership potential, strong communication skills, and a passion for retail excellence.

What You’ll Learn and Do:

Training & Development

Participate in a structured training program designed to develop retail management skills
Learn and model E&H’s core values, culture, and customer service standards
Receive ongoing coaching from experienced Store and Assistant Managers

Customer Service Excellence

Observe and engage with customers to develop expert-level service and problem-solving skills
Promote a helpful and welcoming store environment in line with our Customer First Sales Culture

Team Leadership

Shadow store leaders to learn effective supervision, training, and motivation techniques
Begin developing leadership experience by assisting in team development and direction

Operations & Inventory Management

Gain hands-on experience with receiving, merchandising, inventory control, and sales floor standards
Help maintain a clean, safe, and organized store that meets operational expectations

Sales Performance & Analysis

Learn how to analyze sales data, customer trends, and performance metrics
Assist store leaders in identifying opportunities to increase sales and improve team performance

Vendor Relations

Learn the fundamentals of working with vendors, placing orders, and maintaining stock
Support the Store Manager with inventory replenishment and merchandising

Qualifications:

Education & Experience

High school diploma or equivalent required; some college preferred
Retail or customer service experience preferred, but not required

Skills & Attributes

Demonstrated leadership potential and eagerness to grow into management
Passion for helping customers with home improvement and hardware needs
Excellent communication and interpersonal skills
Ability to learn quickly in a fast-paced environment
Basic computer and point-of-sale (POS) system experience is a plus

Physical Requirements:

Ability to stand, walk, and move about the store for extended periods
Ability to lift and carry up to 50 lbs occasionally

Why Join E&H Hardware Group?

Family-owned company with strong community ties
Supportive leadership and structured growth path
On-the-job mentorship and advancement opportunities
Employee discount and full benefits for eligible employees
Work for a brand people trust—locally owned, nationally recognized

About Us:

E&H Hardware Group operates multiple Ace Hardware stores across Ohio. As part of the Ace family, we’re committed to building Local Relationships Built on Trust. Our training programs are designed to develop future leaders who will continue our tradition of helpful service, operational excellence, and community engagement.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...