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Senior Technical Writer

April 24, 2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br><br>Come join us to create what’s next. Let’s define tomorrow, together.<br><br><h2>Description</h2><p>At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.</p><p><strong>Job overview and responsibilities</strong></p><p><br>Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft. Establishes and maintains strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation. Manages workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety. Supports other technical writers.</p><ul><li>Create, revise and maintain technical manuals, company manuals, or task cards</li><li>Provide support to the airline operation, fielding inquiries from maintenance and other operational </li><li>Divisions as well as technical writers</li><li>Engage with OEM and vendor customers at industry level events to promote United's participation with the transformation of digital documentation</li><li>Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif;font-size:13.02px;"><span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">NOTE: This position is based at the CSC-Willis Tower in Chicago, IL and considered as a hybrid-work schedule, in-office 3 days a week, however that may evolve with the needs of the company. </span></span></p><h2>Qualifications</h2><h4><strong>What’s needed to succeed (Minimum Qualifications):</strong></h4><ul><li>Bachelor's degree or 4 years of relevant work experience</li><li>Technical Writing, Communications, Aviation Management, Engineering</li><li>3-5 years of related experience</li><li>S1000D, iSpec2000, XML Authoring</li><li>Aviation, military or equivalent industry experience</li><li>Must be legally authorized to work in the United States for any employer without sponsorship</li><li>Successful completion of interview required to meet job qualification</li><li>Reliable, punctual attendance is an essential function of the position</li></ul><h4><br> </h4><h4><strong>What will help you propel from the pack (Preferred Qualifications):</strong></h4><ul><li>Airframe and Powerplant License</li><li>Project Management Professional</li><li>Six Sigma – Lean coordinator, green or black belt</li><li>2+ years Team leader/Supervisor</li><li>Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream, Aircraft Maintenance Knowledge <br> </li></ul><br>The base pay range for this role is $81,795.00 to $106,602.00.<br>The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br><br>You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br><br>United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...