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Senior ServiceNow Technical Consultant

June 2, 2026

<p>Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. </p> <p>Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Developing, installing, and troubleshooting scoped ServiceNow applications</li> <li>Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application</li> <li>Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements</li> <li>Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards</li> <li>Developing import sets, data sources, transform maps for data loads and management.</li> <li>Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances</li> <li>Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security</li> <li>Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations</li> <li>Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations</li> <li>Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution</li> <li>Serving as a trusted technical advisor during implementations and post-go-live support</li> </ul> <h2><strong>What We’re Looking For</strong></h2> <ul> <li>4+ years - Information Technology, (Software) Engineering, or related</li> <li>Must be fluent with JavaScript, React, and GlideRecord</li> <li>Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services</li> <li>Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders</li> <li>Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes</li> <li>Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists</li> <li>Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views</li> <li>Experience with Now Experience UI Framework is a plus</li> <li>Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell.</li> <li>Knowledge of marketing automation or CRM solutions is a plus.</li> <li>Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities.</li> <li>Strong Indianapolis preference</li> <li>Outstanding communication and customer relationship skills.</li> <li>Excellent time management skills.</li> <li>Experience in B2B SaaS is ideal.</li> <li>ServiceNow CSA, CIS, or CAD certifications are a plus.</li> </ul> <h2><strong>What We Value:</strong></h2> <ul> <li>Aim Higher: If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.</li> <li>Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.</li> <li>Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.</li> <li>Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.</li> <li>Beginner’s Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.</li> </ul> <h2><strong>Compensation</strong></h2> <ul> <li>$130k - $150k annual salary based on experience</li> </ul> <p><strong><em>Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></strong></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...