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Senior Manager, Member Operations Strategy and Capital Management

May 29, 2026

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.<h2>Position Summary </h2>The Senior Manager, Member Operations Strategy and Capital Management is a key leader within the Caremark organization focused on assessing and defining new strategic business innovation opportunities that will reduce Operational Costs, Improve Member, Colleague and Client Experience.  In this role you will drive discovery and data analytics efforts to develop business cases that will enhance current operational processes, improve member self service capabilities and support pilots and implementation of new technology within the Caremark Tech Stack of Digital, Voice, Chat, AI, and Live Agent capabilities.  This work will contribute to a multi-year expense reduction roadmap being developed by the strategy team. This leader will also manage capital investments, ongoing spend, financial returns on those investments, along with Key Results tied to those investments. Through this role you will : <ul><li>Lead business case development/ROI evaluation for future technology investments including Gen-AI </li><li>Monitor and measure performance metrics, call trends and other analysis</li><li>Support business case development and finance tracking across multiple workstreams </li><li>Lead continuous due diligence and product evaluations with a focus on driving Operational Cost Reduction and Member Experience Enhancements </li><li>Build relationships and collaborate cross functionally with key stakeholders across Caremark Operations, Finance, Digital, IT, Analytics and Enterprise Partners </li><li>Deliver on new and timely Ad-hoc strategic requests from leadership</li></ul><h2></h2>Primary Responsibilities: <ul><li>Conduct root cause investigation by leveraging data analysis and stakeholder interviews to identify operational pain points, market trends, system interdependencies, and key insights</li><li>Develop robust business cases and value assessments that support on-going and future strategic initiatives including supporting the prioritization of digital, voice, AI and Agent technology roadmaps</li><li>Propose recommendations to enhance current products and introduce new products and services to Senior Leadership </li><li>Assess quality and impact of recently launched Digital, Voice, AI and Agent initiatives to determine whether project are meeting stated goals and targets</li><li>Answer complex business questions by preparing and executing analysis which can be presented to key business stakeholders in a way that is concise and easy to understand</li><li>Manage multiple projects in a fast-pace, frequently evolving environment</li><li>Craft high quality, influential, senior leader-facing content to shape organizational direction and priorities</li></ul><h2></h2>**This is a work from home opportunity from any location within the United States**<h2>Required Qualifications </h2><ul><li>7 or more years of professional business experience </li><li>5 or more years of financial modeling and/or capital management experience</li><li>5 or more years of building and implementing multi-year strategic roadmaps</li><li>7or more years of experience influencing and aligning leadership to a strategic vision</li></ul>Preferred Qualifications <ul><li>2+ years of consulting or related high level analytical experience in a business operational environment </li><li>Expert level proficiency working with MS Excel, PowerPoint, and Word </li><li>Proven ability using problem solving skills to construct analytic solutions to business problems</li><li>Ability to communicate effectively in a manner that is clear, logical and concise at all levels of the organizations including executives</li></ul><h2>Education </h2><ul><li>Bachelor's degree or equivalent experience</li></ul>Pay RangeThe typical pay range for this role is:$75,400.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer">Benefits Moments</a>. We anticipate the application window for this opening will close on: 06/06/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...