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Senior Consultant - Salesforce Developer

August 26, 2026

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Salesforce Developer is responsible for building, configuring, and enhancing Salesforce solutions that support our clients’ business objectives. This role works closely with Architects, Consultants, and business stakeholders to translate functional requirements into high-quality, scalable technical solutions on the Salesforce platform. The Developer will contribute across multiple implementations, supporting both new development and ongoing enhancements. What You'll Be Doing <ul><li> Design, develop, test, and deploy Salesforce solutions using Apex, Lightning Web Components, Flows, and configuration tools</li><li> Build solutions based on functional and technical specifications provided by Solution Architects and Consultants</li><li> Customize Salesforce objects, fields, validation rules, workflows, and automation to meet business requirements</li><li> Develop and maintain integrations using Salesforce APIs, web services, and middleware platforms</li><li> Participate in technical design sessions and provide input on implementation approaches and best practices</li><li> Collaborate with cross-functional teams including Architects, QA, Project Managers, and client stakeholders</li><li> Support multiple Salesforce development initiatives simultaneously in an Agile delivery environment</li><li> Troubleshoot and resolve defects, performance issues, and production support requests</li><li> Produce and maintain technical documentation, including design specifications and deployment notes</li><li> Participate in all appropriate product, sales, and procedural training and certification programs</li><li> Attain quarterly and annual objectives assigned by management </li></ul>What You'll Bring To The Role <ul><li> B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience</li><li> 3+ years of hands-on Salesforce development experience</li><li> 2–4 years of Salesforce implementation, customization, and configuration experience</li><li> Salesforce Certified Platform App Builder required</li><li> Salesforce Certified Platform Developer I preferred</li><li> Experience developing on the Salesforce platform including Sales Cloud and Service Cloud</li><li> Strong proficiency with Apex, SOQL, SOSL, Lightning Web Components, and Flows</li><li> Experience with Salesforce data management, deployments, and source control</li><li> Familiarity with Salesforce APIs, integrations, and data migration tools</li><li> Experience working in Agile/Scrum delivery models</li><li> Understanding of enterprise application design and Salesforce best practices</li><li> Strong problem-solving, communication, and time-management skills</li><li> Experience with CRM concepts such as case management, interaction management, CTI, and related technologies is a plus </li></ul>This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: <ul><li> Medical, dental, vision</li><li> tax-advantaged health care accounts</li><li> financial and income protection benefits</li><li> paid time off (PTO) and wellness time off </li></ul>This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...