[Remote] Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Note The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Vietnamese-English Bilingual Healthcare Customer Service Representative, you will support consumers by engaging thoughtfully and helping resolve their healthcare benefit needs, ensuring an exceptional customer experience. Responsibilities Answer incoming calls from customers Engage thoughtfully with customers to understand their needs Conduct research across multiple systems to resolve questions Provide clear, accurate information to help consumers navigate healthcare options Manage a high volume of interactions while maintaining quality and professionalism Follow a set schedule, including designated breaks and lunches Skills At least 6 months of customer service experience Bilingual in English and Vietnamese High school diploma or equivalent Strong empathy, patience, and attentiveness to customer's needs Comfort working with computer systems and Windows based applications A distraction free, designated home workspace A secure, high speed wired internet connection (minimum 25 mbps) Benefits A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Supportive of your career and professional development An inclusive, community minded culture where giving back is encouraged A global team of curious lifelong learners guided by our company values Engaging, instructor led online sessions that use both webcam video and audio Access to individualized coaching and thousands of free courses to support your growth Company Overview Percepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http//www.percepta.com.

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