[Remote] Senior Renewal Account Manager

Note The job is a remote job and is open to candidates in USA. Paytronix is a company focused on managing high-value strategic account renewals. They are seeking a Senior Renewal Account Manager to lead complex negotiations with senior stakeholders and build long-term partnerships with enterprise customers. Responsibilities Own end-to-end renewal process for strategic account portfolio Lead consultative renewal discussions with C-level stakeholders Develop account-specific renewal strategies for enterprise customers Navigate complex, multi-year contract negotiations Partner across Customer Success, Sales, Product, and Support to resolve enterprise issues Maintain accurate forecasts and share insights on strategic renewal best practices Mentor RAM team members on complex renewal techniques Build trusted relationships using customer insights, product usage, and business goals Skills 5-7 years managing large, complex renewals or strategic customer portfolios Proven success with enterprise/strategic B2B SaaS customers Strong executive presence and C-level engagement skills Multi-year agreement negotiation experience Value-based selling or customer success methodology expertise Ability to use CRM tools and customer data to inform renewal decisions Experience with PE-backed or enterprise accounts Track record of saves on high-risk, high-value renewals Deep understanding of commercial contract structures Hospitality or vertical SaaS industry experience Company Overview Paytronix, an Access Group company, is a cloud-based digital guest engagement platform for the hospitality industry. It was founded in 2001, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http//www.paytronix.com.

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