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Remote Customer Service Representative - Must Reside in NY (Starting 6/8/2026)

May 11, 2026

Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state.Compensation: $16.50/hourPaid Training Start Date: Monday, June 8, 2026Training Hours: Monday through Friday: 8am - 4:30pm ESTHours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.Why should you consider TSI-CXBPO (part of TSI family of companies)?<ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;">Work from home</li><li style="margin-bottom: .0001pt;">Paid training</li><li style="margin-bottom: .0001pt;">Team-oriented work environment</li><li style="margin-bottom: .0001pt;">Growth opportunity</li><li style="margin-bottom: .0001pt;">Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li></ul> Responsibilities In This Role, You Will:<ul><li style="color: #414141;">Assist customers with billing inquiries/concerns</li><li style="color: #414141;">Ensure all account information is accurately documented and inputted into client system</li><li style="color: #414141;">Provide detailed explanations of account status and inquiries to customers</li><li style="color: #414141;">Adhering to State and Federal regulations pertaining to your job duties</li><li style="color: #414141;">Assist customers with delinquent accounts according to various state guidelines</li><li style="color: #414141;">Utilize exceptional communication skills to fulfill both client and customer goals</li></ul>Key Results Areas:<ul><li style="color: #414141;">Maintain an average Inbound Handle Time</li><li style="color: #414141;">Achieve Quality Assurance goals</li><li style="color: #414141;">Adhere to Production measures (time spent on calls, schedule adherence, etc)</li></ul> Qualifications Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.For Remote Positions: The minimum internet speed requirements for remote work are as follows:<ul><li style="margin-left: .5in;">Broadband internet connection (No DSL, or Dial Up)</li><li style="margin-left: .5in;">Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)</li><li style="margin-left: .5in;">Speed Test Results: 40 mbps download, 20 mbps upload</li></ul> Note:*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...