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Remote Call Center Customer Service Representative Job at Conduent State & Local Solutions, Inc in West Des Moines

August 26, 2026

Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote - Call Center Customer Service Representative
Medicaid Member Support – Tier 1
For The State of Iowa
You Need to Reside in the State of Iowa to be Eligible,
Need to reside within an Hour of Des Moines, Iowa
$18.00/ Hourly
Paid Training
Start Date
September 14th, 2026
October 19th, 2026
Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.
Full-time Position with Full Benefits
* The pay rate is $18.00 an hour which may be below your state’s minimum wage.
Please take this into consideration when applying.
* Hours of Operation Monday-Friday 8:00AM - 5:00PM CST.
Must be able to work during these hours.
* Training Duration: 4 Weeks in a classroom and 1 weeks Nesting in a supportive environment.
* Health benefits, medical, dental and vision are available on 1st day of employment.
* Paid time off is accrued after 180 days (about 6 months) of employment.
* No Time off granted in the 1st 90 days.
* Successfully manage 10-15 systems and 40+ calls per day.
Shifts:
Monday - Friday 8:00 AM to 5:00 PM
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
- Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided.
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role.
We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
* Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes.
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds.
* Ability to problem solve through analysis and ongoing feedback.
* Achieve results through knowledge, empathy, and commitment.
* High School diploma or GED
* Background required.
* Must reside within 1 hour driving distance from Des Moines, IA
Those Successful in this role:
* Ability to problem solve through analysis and ongoing feedback.
* Achieve results through knowledge, empathy, and commitment.
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer, understanding/utilizing policy.
* Excellent customer service and phone etiquette skills.
* Reliable internet access
* Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.
For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
The estimated hourly rate for this role is $18.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form.
Complete the form and then email it as an attachment to FTADAAA@conduent.com.
You may also click here to access Conduent's ADAAA Accommodation Policy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...