Our Culture- Why work with us:

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are:

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day in the Life of this Role:

The Recovery Coach at Outer Cape Health Services (“OCHS”) assists and mentors individuals in early recovery, or seeking recovery from a substance use disorder. The incumbent will meet with participants at whatever stage of recovery they are in, while assisting them in their journey to sobriety. The Recovery Coach must be open to a “multiple pathways” philosophy of recovery.

Summary of Duties:

• Serve as a fully-integrated team member, who identifies as a former recipient of recovery services, and now uses that experience to provide individual and group support to individuals receiving or seeking treatment.
• Connect participants to resources, supports, and opportunities in the larger community outside of OCHS’s mental health system.
• Utilize fundamental principles of peer recovery: recovery-oriented, person-centered, voluntary, relationship-focused, and trauma-informed

• Develop and implement a flexible but specific work plan that supports the management and triage of multiple priorities and needs, while ensuring adherence to a treatment timeline.
• Connect with new participants to identify needs and develop a wellness plan.
• Assist in developing and sustaining natural supports
• Provide peer support to engage participants in a recovery partnership based on the principles of mutuality.
• Provide services at times coordinated with participants and in publicly accessible locations such as peer recovery centers, restaurants, coffee shops, etc.
• Adhere to applicable laws, regulations and agency policies governing the disclosure of client identifying data and confidentiality.
• Attend all mandatory meetings, trainings, group supervisions, and individual supervisions.

• Track patient progress through contact and ongoing reassessment, collecting and inputting all required data into the required systems (e.g., electronic medical records).
• Facilitate and coordinate follow-up case conferences with referring agencies.
• Adhere to established case management standards of care.
• Coordinate and lead informal groups related to peer support, recovery, resiliency, and resources.
• Advocate for the people with whom they work, promoting their autonomy, protecting their rights, and providing access to resources, information, skills and supports.

• Strong analytical skills
• Impactful decision-making skills
• Other duties as assigned

What we need from you:

• Certified Recovery Coach or working towards certification
• High school diploma or equivalent required, post-secondary education in social work or psychology preferred
• 2+ years of experience in mental health, substance use, trauma, and related social services. Experience in addiction recovery services helpful
• Cardiopulmonary Resuscitation (CPR) certification and Basic Life Support (BLS) certification.
• Must possess a valid driver’s license and access to reliable transportation to travel throughout the four towns of the outer most Cape.
• Maintains confidentiality of sensitive information and protected health information consistent with rules for public disclosure.
• Demonstrated ability to work effectively both as a team member and independently.
• Outstanding organizational skills.
• Excellent written and verbal communication skills—bi-lingual helpful.
• Ability to multi-task and reprioritize as necessary.
• Excellent interpersonal and customer service skills essential.
• Proficiency in computer skills including Epic, Outlook, Microsoft office etc.