About the position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: 1. Onsite – roles where employees are expected to be onsite daily. 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. The Vendor Performance Manager is responsible for the performance of the services by the Service Provider. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA’s), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include: Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management. This is a \"Project\" position designed to support project work for a limited duration. While the exact duration of the project is yet to be determined, we currently anticipate a period of 3-5 years based on business needs at the present time following which you will separate from the Company. It is important for you to understand that this period may be shortened based on business needs in the future at which point you will separate from the Company. It is also important for you to understand that this employment is of a limited duration and that you will not be entitled to separation benefits under any PSEG plan at the time you separate from the Company. Director Level approval and waiver will be required for you to bid on other PSEG opportunities within the first 3 years of assignment. From year 4 through the end of your assignment, Director level approval and waiver will not be required. If your assignment ends prior to the anticipated timeframe based on business needs, you will be allowed to bid on other PSEG opportunities without Director level approval from the time you are notified your assignment will be ending through the end date of the assignment.

Responsibilities

• Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements including: creation of the Deliverables and Obligations tracker; review of contract-sensitive aspects of proposed new work; negotiation activities; management of contract-required approvals, authorizations, consents, and notices; and management of correspondence.
• Performance Management: Manage the aggregate performance metrics reported at the management and Executive Committees. Conduct comprehensive supplier relationship/performance reviews and reports on all aspects of Provider Relationship Management. Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels. Ensure all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures; work with the Strategic Provider to progress the goals and objectives of the set of agreements.
• Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level. Maintain and track status of all services engagement-related issues from initiation through resolution. Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship. Participate in ongoing continuous improvement processes to mitigate issues and risks. Function as the main point capture and facilitate the resolution of escalated issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path.
• Service Level Management: Manage contracted service delivery against agreed service levels. Included receiving, reviewing, and validating service level reporting as provided by supplier, in conjunction with service delivery teams. Capturing service level misses and discussing with supplier, and creating plans for improvement where needed. Review service level against invoicing to calculate compensable targets for credits due back form supplier for performance misses, or credits earned by supplier for positive performance.
• Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making. Routine assessment of relationship between the company and supplier, and providing plans for improvement and maturity or relationship where necessary. Producing periodic reporting and establishing touchpoints to apprise Executives and Stakeholders of performance of contracted projects.
• Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders, and IT Finance on monthly basis, to promote accuracy in billing, as well as alignment with establish approval and payment processes. Interfaces with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs. Coordinate with finance manager, finance, procurement, and IT leaders on of annual and monthly IT vendor spend (primarily contract financials). Spend analytics and identification of opportunities/risks, including high-level analysis of license management working with license contract owners.

Requirements

• Bachelor degree in Business, Math, IT/CS with at least 8 years of relevant work experience.
• In lieu of a Bachelor's degree, at least 10 years of relevant work experience
• Proficient with Microsoft 0365, SAP, Ariba
• Department of Energy's regulation 10 CFR 810 is required.

Nice-to-haves

• Advanced degree e.g., master’s degree in business or accounting
• ITIL Foundations Certification

Benefits

• medical
• dental
• vision
• parental leave and family leave programs
• behavioral health programs
• 401(k) with company match
• life insurance
• tuition reimbursement
• generous paid time off