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Program Manager, Digital Scheduling and Access (Epic Certified) - Remote

June 3, 2026

Job Description Grow your career at Cedars-Sinai! The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies. Why work here? Cedars-Sinai placed in the top 20 on Newsweek’s “World's Best Smart Hospitals 2024” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics. The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “CHIME Digital Health Most Wired“ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation. What you will be doing: The Digital Scheduling and Access Program Manager will be responsible for overseeing and providing strategic support to the EIS Cadence and MyChart teams, ensuring successful project oversight, prioritization, resource management, and data analysis. This role will provide leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools. In this role, you will lead the long-term digital scheduling and access program implementation and optimization plans, identifying and mitigating risks with program stakeholders. You will be responsible for developing and maintaining strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors. You will also be responsible for monitoring and reporting on project progress, providing regular updates to senior leadership. The ideal candidate will have a strong background in healthcare operations and project management, with experience in digital scheduling and access tools. You should have a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization. Additionally, you should be comfortable working in a fast-paced, dynamic environment and be able to adapt quickly to changing priorities. <ul><li>Oversee the implementation of the EIS digital scheduling tools across specialties. </li><li>Assist the Cadence and MyChart teams with design decisions needed.</li><li>Determine resource allocation and planning needs.</li><li>Create project documentation tools to support the work. </li><li>Maintain tasks and milestones according to the project timelines.</li><li>Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.</li><li>Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.</li><li>Oversee the post-live specialty check-ins required for both MyChart and Cadence.</li><li>Be the point person for Cadence and MyChart scheduling-related escalations. </li><li>Identify and mitigate risks that could impact program success </li><li>Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff. </li><li>Assist with driving standardization of scheduling workflows across all clinics. </li><li>Make data-driven decisions on workflow optimizations, engaging stakeholders as needed. </li><li>Create project requests and track optimization requests. </li><li>Participate in all scheduling-related meetings to maintain continuity and support decision-making. </li><li>Deliver regular status updates at key leadership meetings. </li><li>Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership. </li><li>Develop a toolkit for managing and tracking the digital scheduling tools implemented. </li><li>Manage Cadence and MyChart risks and post go-live support.</li><li>Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership. </li><li>Prefer someone living locally or willing to relocate to LA area, but Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas* </li></ul>Qualifications Experience Requirements: Five (5) plus years’ experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget. Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations preferred. Epic, or other supporting software certified in relevant module required. Related work experience in clinic/outpatient healthcare setting, and/or clinic call center preferred. Educational/Certification Requirements: High School Diploma/GED. Bachelor’s degree in Healthcare, Management, Business or related field preferred. Epic Certification in one or more of the following modules: Cadence, MyChart, Referrals, and/or Ambulatory.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...