Product Tester (Phone & Task Execution Testing)

Spool is building AI systems that help people get real-world tasks done: phone calls, scheduling, coordination, follow-through, and the invisible administrative work that eats up everyday life.

We’re looking for a small number of thoughtful, detail-oriented product testers to help us evaluate and improve our task execution platform, with a particular focus on outbound phone calls.

What You'll Do

You’ll use Spool to:

Think of realistic everyday tasks and scenarios

Schedule, initiate, and evaluate phone calls made by the product

Test call quality, navigation, responsiveness, and outcomes

Provide detailed feedback within the product on what worked, what failed, and what felt confusing or frustrating

Help identify edge cases, bugs, UX issues, and opportunities for improvement

Most testing will involve calls to:

Businesses

Government/public entities

Customer support lines

Service providers

Other organizations with publicly available phone numbers

Calls to private individuals are only permitted when you have their clear permission.

Examples of Testing Tasks

Examples might include:

Calling a pharmacy about prescription status

Asking a business about hours, pricing, or availability

Navigating automated phone trees

Scheduling or modifying appointments

Requesting information from public agencies

Following up on customer service issues

Important Guidelines

We care deeply about being responsible users of communication systems and building products people trust.

Testers must:

Use good judgment and act respectfully

Avoid spammy, disruptive, repetitive, or harassing behavior

Avoid excessive repeat calling

Avoid intentionally wasting the time of businesses, nonprofits, public agencies, or individuals

Never attempt fraud, social engineering, deceptive activity, or any other moral or legally questionable behavior

Follow all instructions and testing guidelines provided by Spool

Examples of prohibited behavior include repeatedly calling the same organization unnecessarily, intentionally provoking reactions, or creating situations likely to cause reputational or operational harm.

Requirements

Must be located in the United States

Must have and use your own valid U.S. phone number (required for account verification/KYC)

Strong written communication skills

Strong attention to detail

Comfortable giving candid product feedback

Curious, creative thinker who notices UX issues and edge cases

Reliable internet connection and computer access

Nice to Have

Experience with QA, customer support, operations, research, or product testing

Familiarity with AI products/tools

Experience interacting with customer service systems or administrative workflows

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