Presales Solutions Engineer - Spanish & English Bilingual

<p style="min-height:1.5em"><em><strong>"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." </strong>- Jessica Devine, Solutions Engineer</em></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the role:</strong></p><p style="min-height:1.5em">We are looking for our next Presales Solutions Engineer, a master communicator with the ability to bring our clients’ unique learning needs alive in a test environment. Active listening and creativity are your superpowers and you’re known for delivering results, inspiring optimism and loving what you do!</p><p style="min-height:1.5em">You will be working with our Sales and Account Executives and taking the driver's seat in assisting prospective clients to make their hopes and dreams come to fruition, putting their thoughts to paper and presenting a demo that suits their system needs. You will be able to assist clients with any technical questions they may have. Your eagerness, expertise, and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospect's journey is second to none.</p><div><div style="left:0;width:100%;height:0;position:relative;padding-bottom:56.25%"><iframe src="https://embedded-media.ashbyhq.com/embed/ccf36c81-ae00-40e8-a54d-8cceecbf31b7/7be7ada0-b21e-4408-8bab-7f8a2ef33bae" style="top:0;left:0;width:100%;height:100%;position:absolute;border:0" allowfullscreen="" scrolling="no" allow="encrypted-media *; picture-in-picture *;" sandbox="allow-scripts allow-same-origin allow-presentation"></iframe></div></div><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://absorb.wistia.com/medias/c2j8zl32u5?wvideo=c2j8zl32u5">Absorb Software: Remote Work Culture</a></p><p style="min-height:1.5em"><strong>What you’ll do:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Attend and perform Technical On-line Demonstrations for potential clients.</p></li><li><p style="min-height:1.5em">Create and customize trial portals to help demonstrate the importance and use of the LMS.</p></li><li><p style="min-height:1.5em">Build out use cases for prospects and solve any integration questions that they would have.</p></li><li><p style="min-height:1.5em">Troubleshoot any issues that a prospect encounters in the LMS.</p></li><li><p style="min-height:1.5em">Respond to technical questionnaires and/or functionality questionnaires.</p></li><li><p style="min-height:1.5em">Assist the proposals team in responding to RFIs by answering any use case or technical. questions a prospect might have.</p></li><li><p style="min-height:1.5em">Attend on-site demos with Account and Sales Executives.</p></li></ul><p style="min-height:1.5em"><strong>What you’ll bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.</p></li><li><p style="min-height:1.5em">Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.</p></li><li><p style="min-height:1.5em">Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.</p></li><li><p style="min-height:1.5em">Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.</p></li><li><p style="min-height:1.5em">Spanish–English bilingual proficiency (written and verbal) is considered a strong asset.</p></li></ul><p style="min-height:1.5em"><strong>Additional preferred qualifications:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.</p></li><li><p style="min-height:1.5em">Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.</p></li></ul><p style="min-height:1.5em"><strong>Technologies we use:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Are you ready to become an Absorber?</strong></p><p style="min-height:1.5em"><strong>What we offer:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Fully remote-first work with flexible work arrangements</p></li><li><p style="min-height:1.5em">Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location</p></li><li><p style="min-height:1.5em">New Hire Equipment Allowance and monthly Flex Allowance to support your success</p></li><li><p style="min-height:1.5em">Endless opportunity for career growth and internal mobility</p></li><li><p style="min-height:1.5em">Employee driven DE&I programs</p></li></ul><p style="min-height:1.5em"><strong>Who are we?</strong></p><p style="min-height:1.5em">Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.</p><p style="min-height:1.5em"><strong>Our values are simple:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>We achieve exceptional results by genuinely caring about each other and the work we do</strong></p></li><li><p style="min-height:1.5em"><strong>We’re united, and we grow through our commitment to elevating continual learning!</strong></p></li></ul><p style="min-height:1.5em">Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com</p><p style="min-height:1.5em">We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...