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Pharmacy Patient Advocate

May 29, 2026

<h2>Overview</h2> YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. <h2>Responsibilities</h2> KEY RESPONSIBILITIES: <ul> <li>Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)</li> <li>Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.</li> <li>Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process</li> <li>Schedule treatments to be sent to the patient or patient’s healthcare provider</li> <li>Support inbound and outbound phone lines for the PAP program</li> <li>Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations.</li> <li>Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.</li> <li>Prioritize workload to ensure patients’ enrollments are processed within specified timeframe</li> <li>Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff.</li> <li>Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers.</li> <li>Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.</li> <li>Execute day-to-day operations specific to the assigned program(s).</li> <li>Always maintain patient confidentiality.</li> </ul> The above duties are meant to be representative of the position and not all inclusive. <h2>Qualifications</h2> MINIMUM JOB REQUIREMENTS: <ul> <li>High school diploma or equivalent</li> <li>Kentucky Pharmacy Technician Registration <ul> <li>Kentucky requires a licensed pharmacy technician to be over the age of 18.</li> </ul></li> </ul> <ul> <li>Two (2) years of work experience in customer service or customer focused healthcare role</li> <li>One (1) year of work experience in a HUB service or call center environment.</li> <li>Strong attention to detail and accuracy in data entry </li> <li>Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers</li> <li>Must have proven ability to provide consistently high-quality of service</li> </ul> PREFERRED EDUCATION AND EXPERIENCE: <ul> <li>Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field</li> <li>Experience: <ul> <li>Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field</li> <li>Experience with HIPAA regulations and privacy standards </li> </ul></li> <li>Certifications:</li> </ul> National Pharmacy Certification (PTCB, ExCPT) preferred <ul> <li>Language Skills: <ul> <li>Bilingual proficiency in English and Spanish strongly preferred </li> </ul></li> <li>Prior experience in patient assistance programs and/or benefit verification processes</li> </ul> KNOWLEDGE, SKILLS & ABILITIES: <ul> <li>Demonstrated empathy and compassion</li> <li>Excellent verbal and written communication skills</li> <li>Excellent organization skills and detail oriented</li> <li>Balance multiple priorities to meet expected response deadlines</li> <li>Adaptable, flexible and readily adjust to changing situations</li> <li>Ability to work independently and as a member of a team</li> <li>Ability to comprehend and apply basic math principles</li> <li>Ability to apply logical thinking when evaluating practical problems</li> <li>Ability to present information and respond to questions from stakeholders</li> <li>Ability to interact with a diverse group</li> <li>Ability to listen and demonstrate a high degree of empathy</li> <li>Demonstrated computer skills includes Microsoft Word, Excel, and Outlook</li> <li>Display tact and diplomacy in response to unfavorable or negative situations</li> <li>Demonstrated sensitivity and understanding when speaking with patients</li> <li>Demonstrated passion for speaking with people in an outgoing way</li> </ul> PHYSICAL REQUIREMENTS: <ul> <li>Location of job activities Remote, Hybrid or onsite; geographic location</li> <li>Extensive manual dexterity (keyboarding, mouse, phone)</li> <li>Constant use of phone for communication</li> <li>Noise and/or vibrations exposure</li> <li>Frequently reach (overhead), handle, and feel with hands and arms</li> <li>Sit for prolonged periods of time</li> <li>Occasionally stoop, kneel, and crouch</li> <li>Occasionally lift, carry, and move up to 25 pounds</li> </ul> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base ♥pay range for this position is $19–$24 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...