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Investigation Supervisor-SNAP RIP

June 9, 2026

Join One of the Fastest-Growing Companies in Government Services!

At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies—two years running!

We’re not just growing fast—we’re building something great.

Why You’ll Love Working at ISN:
We believe great work starts with a great workplace. Here’s what we offer to support you:

Comprehensive medical coverage with prescription benefits
Dental plan to keep you smiling
Flexible spending accounts for smarter saving
Company-paid short- and long-term disability insurance
Free basic life insurance—because we’ve got your back
A solid retirement plan to help you plan ahead
Paid time off starting on Day 1

Who We’re Looking For:
You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.

If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you.

Misson. Innovation. Impact. Grow with us today!

ISN is actively seeking experienced Investigation Supervisors to support Supplemental Nutrition Assistance Program (SNAP) programs within Central, Eastern, Midwest, Northen, Southern, and Western regions. Specific tasks for this role may include but not limited to the following:

Provide regional oversight of fraud investigation teams and support for SNAP program
Support in planning, executing, and monitoring nationwide SNAP retailer investigative activities.
Assist with managing daily operational oversight of nationwide field investigative staff.
Ensure investigative activities comply with USDA FNS regulations, SNAP requirements, privacy standards, and evidentiary guidelines.
Track project milestones, deliverables, and timelines to ensure contract compliance and on-time submission.
Support corrective action plans and follow-up activities when performance or compliance gaps are identified.
Support in responding to customer inquiries, data calls, and issue resolution.
Assist in compiling program metrics, performance reports, periodic status reports, and overall program deliverables.
Support process improvement initiatives to enhance investigative efficiency, quality, and compliance.

Experience:

Experience with government contract performance standards, reporting requirements, and quality control frameworks is preferred.
Working knowledge of SNAP requirements, policies, and procedures, particularly as they relate to retailer investigations, compliance, and enforcement.
Demonstrate proficiency in secure case management, data tracking, and collaboration systems to support remote oversight, quality review, and performance monitoring of nationwide government investigative programs.

Qualifications:

Minimum of 5 years' investigative experience (i.e. government/private investigative work)
Minimum of 5 years of senior or supervisory management experience with proven ability to resolve client issues, adept at management and technical review to ensure quality
Minimum of 2 years' experience managing a nationwide field staff for government projects
Strong written and verbal communication skills, including experience preparing client-facing reports.
Proficient in navigating multiple systems simultaneously, maintaining data accuracy, and ensuring compliance.
Must be available to travel as needed
Demonstrate ability to manage tasks remotely to meet program needs
Must be U.S. citizen
Must willing to undergo federal background check to obtain security clearance as needed
Bachelor’s degree from an accredited four-year college or university

ISN Corporation is proud to be an Equal Opportunity Employer.

We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...