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IBM Sterling File Gateway File Transfer Operations Analyst- REMOTE

July 22, 2026

<div><div><div><div><div><div><div><div><p>Application Deadline:</p></div></div></div></div></div></div></div>08/13/2026<p></p><p></p><p>Address:</p>VIRTUAL(R)49 - HomeRes - WI<p></p><p></p><p>Job Family Group:</p>Technology<p></p><p></p><p></p><p></p><strong>This position provides second-shift operational support for BMO's enterprise Managed File Transfer environment, with primary responsibility for monitoring and supporting IBM Sterling File Gateway production file transfer services. The role is focused on operational monitoring, incident response, service restoration, and stakeholder communication to ensure critical business file transfers are successfully delivered.</strong><br/><strong></strong><br/><strong>Key Responsibilities</strong><br/><ul><li>Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time.</li><li>Monitor the IBM Sterling File Gateway platform and associated file transfer infrastructure to ensure successful processing, routing, and delivery of business-critical files.</li><li>Investigate and resolve file transfer failures by replaying transactions, correcting routing issues, or coordinating resolution activities with internal and external stakeholders.</li><li>Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations.</li><li>Perform production and QA environment health checks at the beginning of each shift to confirm platform availability and functionality.</li><li>Escalate identified issues to the appropriate support teams and provide clear documentation of findings and actions taken.</li><li>Provide business verification and operational validation support for infrastructure changes, including network and system maintenance activities that may impact Sterling File Gateway services.</li><li>Communicate operational status, incidents, and shift handoff information effectively to third-shift support and dayshift personnel and management.</li></ul><div><strong></strong><br/><strong><b>Position Scope</b></strong><br/><p></p><p>This is an operations-focused role centered on monitoring, incident management, and service restoration.</p><p>The position does <b>not</b> include responsibility for implementing production changes, performing application upgrades, modifying infrastructure configurations, or executing planned maintenance activities. When environmental changes or engineering support are required, issues are escalated to the day-shift administration and engineering teams for resolution.</p><p></p><p><b>Required Qualifications</b></p><ul><li>Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment.</li><li>Experience with secure file transfer technologies and protocols, including SFTP.</li><li>Minimum 2 years Red Hat System Administrator experience</li><li>Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting.</li><li>Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues.</li><li>Excellent customer service orientation and ability to work effectively with business partners, vendors, and technical support teams.</li><li>Strong verbal and written communication skills with a professional demeanor.</li><li>Ability to remain calm and effective during high-pressure production incidents.</li><li>Demonstrated sound judgment, decision-making capability, and appropriate escalation management.</li></ul><div><strong></strong><br/><strong><b>Preferred Characteristics</b></strong><br/><ul><li>Self-motivated and able to work independently during off-shift hours.</li><li>Detail-oriented with strong operational discipline.</li><li>Committed to maintaining service availability for critical enterprise file transfer processes.</li><li>Able to prioritize multiple issues simultaneously while maintaining clear communication with stakeholders</li></ul><p><b>Note</b>: L2 Support, No weekend work.</p></div></div><p></p><p><b>Salary</b><b>:</b></p><strong></strong><br/>$63,300.00 - $117,200.00<p></p><p><b>Pay Type: </b></p>Salaried<p></p><p>The above represents BMO Financial Group’s pay range and type.</p><p></p><p>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p></p><p>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: </p><p></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...