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[Hiring] Spanish Bilingual Customer Service/Retention Agent @Everything Virtual Assistant

June 26, 2026

Role Description

Spanish Bilingual Customer Service/Retention (Permanent WFH) - Vitamins and Nutritional Supplements

Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are currently seeking talented and passionate Customer Service/Retention Specialists to join their team, support their customers, enhance loyalty, and ultimately help retain their core client base.

Key Responsibilities:

Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
Educate customers on our products and their benefits, providing tailored information.
Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
Creatively customize offers according to each customer's needs.

Qualifications

2-3 years of experience in customer service, sales, or retention.
Excellent interpersonal, written, verbal, and active listening skills.
Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
Detail-oriented, adaptable, and flexible in a changing environment.
Empathetic, diplomatic, and able to exercise sound judgment.
Positive, personable, and genuinely interested in others' well-being.
Comfortable in a fast-paced, inbound call center environment.
Adept at multitasking, prioritizing, and problem-solving.
Reliable, committed, and receptive to coaching and feedback.
Driven, patient, and able to work independently or as part of a team.
Focused on achieving monthly goals and delivering excellent customer service.
Skilled at resolving billing issues and explaining procedures.

Requirements

A desktop or laptop with Windows 10 Version 21H1 or higher, with at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor.
A dedicated Ethernet or LAN connection for stable internet access.
High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection (or willing to upgrade to 100 Mbps).
A noise-cancelling headset with a microphone to ensure clear audio communication.
A quiet, dedicated workspace that's free from interruptions.
Up-to-date antivirus and security software to protect sensitive information.
A webcam for video meetings.
Access to a reliable power source and backup for uninterrupted work.

Benefits

Permanent work-from-home, remote role.
Independent Contractor Agreement.
Full-time, 40 hours per week.
Starts ASAP.
Paid training program (earn while you learn).
Daily 1-hour paid meal break.
Supportive mentoring and coaching.
Welcoming, rewarding environment.
$5-$7 USD Base pay plus commissions and bonus structure.
Weekly pay via Wise.
Paid U.S. public holidays.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...