Gainsight Administrator

Seeking a Gainsight Administrator to join a Customer Success Operations team supporting a subscription-based SaaS environment.

Key Responsibilities

  • Administer and optimize the Gainsight platform, including configuration, workflows, rules engine, dashboards, reporting, permissions, and integrations
  • Partner with Customer Success, Operations, and business stakeholders to translate requirements into scalable system solutions
  • Design and maintain customer health scoring, lifecycle management, renewal tracking, and churn risk workflows
  • Support process automation, platform enhancements, data integrity, and user administration
  • Develop reports and dashboards to provide operational insights and support business decision-making
  • Troubleshoot platform issues and drive continuous improvements

Required Skills

  • 2+ years of hands-on Gainsight Administration experience
  • Strong experience with Gainsight CS / Gainsight NXT
  • Salesforce CRM administration or advanced Salesforce user experience
  • Customer Success Operations experience
  • Experience with customer health scoring, renewals, churn management, and lifecycle management
  • Workflow automation and business process design
  • Reporting, dashboards, and data analysis
  • Strong analytical, problem-solving, and stakeholder management skills

Preferred Experience

  • SaaS or subscription-based business environment
  • CRM Administration experience or certification
  • System integrations and automation tools
  • Customer Success Operations, Revenue Operations, or Business Systems background
  • Experience presenting operational insights to leadership
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