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FirstAlt Operations Rep

June 3, 2026

Major Responsibilities<ul><li>Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs </li><li>Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development</li><li>Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers</li><li>Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)</li><li>Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.</li><li>Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.</li><li>Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. </li><li>During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. </li><li>Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. </li><li>Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. </li><li>Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. </li><li>Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.</li><li>Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.</li><li>Follow all First Student policies and procedures while providing the best customers service to our clients. </li><li>Use effective industry skills and abilities to support and grow daily transportation operations.</li><li>Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt. </li><li>Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. </li></ul> Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request <a href="https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf" target="_blank" rel="noopener noreferrer">https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...