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Experienced Remote Epic Professional Billing Analyst and Implementation Specialist - Healthcare Technology and EHR Services Expert

July 1, 2026

Introduction to Optum and Our Mission Optum, a global leader in healthcare technology and services, is dedicated to delivering care and improving health outcomes for millions of people worldwide. Our organization is guided by a strong commitment to diversity, inclusion, and innovation, fostering a culture where talented professionals can thrive and grow. As part of our team, you will have the opportunity to work with cutting-edge technology, collaborate with experienced leaders, and contribute to the advancement of health equity on a global scale. About Our EHR Services Team Our EHR Services practice is a rapidly growing division within Optum Insight's Advisory and Implementations business unit, comprising over 600 professionals across the U.S. and Ireland. We are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically Electronic Health Records (EHRs) and integrated applications. By joining our team, you will partner with renowned healthcare technology thought leaders, collaborate with experienced consulting and healthcare professionals, and help our partners capture the benefits of their EHR investment. Job Overview We are seeking an experienced Epic Professional Billing Analyst to join our EHR Services team. As an Epic Professional Billing Analyst, you will play a critical role in managing integration teams, training best practices, and aligning with EHR Services to ensure successful project execution. You will have the flexibility to work remotely from anywhere within the U.S., taking on challenging projects and collaborating with our team to drive innovation and excellence in healthcare technology. Primary Responsibilities • Work on Professional Billing configuration changes and builds, maintaining industry and client standards, ensuring build quality and timeline adherence, and debugging and resolving issues/defects. • Translate user requirements into functional and technical design specifications, reviewing with clients to ensure accuracy and meeting their needs. • Serve as a mentor and subject matter expert to local and client-based team members, providing guidance and support to ensure successful project outcomes. • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows, including design, build, and test phases. • Participate in design and validation sessions, ensuring appropriate documentation, follow-up, and issue escalation. • Function as a liaison between Operations, Information Technology (IT), and Third-Party Systems, facilitating effective communication and collaboration. • Provide support for application incidents reported through the help desk, including 24/7 on-call coverage as required. • Provide assigned on-site support during go-lives and system upgrades, ensuring seamless transitions and minimal disruptions. • Obtain and maintain in-depth knowledge of software functionality, acquiring and utilizing knowledge of operational workflows to be implemented. • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. • Work with trainers to develop and maintain application-specific training curriculum and materials, ensuring that end-users have the necessary skills and knowledge to effectively utilize the system. • Adhere to organization standards for system configuration and change control, ensuring compliance and minimizing risks. • Develop solid relationships with end-user communities, customers, and business partners, fostering a culture of collaboration and open communication. • Attend, participate in, and contribute to meetings throughout the facility, staying informed and up-to-date on project developments and organizational initiatives. Required Qualifications • Active/current Epic certification in at least one area Epic Professional Billing and/or Epic Professional Billing Claims. • 3+ years of healthcare experience, with a deep understanding of the industry and its complexities. • 2+ years of Epic experience, with a strong foundation in EHR systems and their applications. • 2+ years of direct client healthcare domain knowledge, such as billing, payment posting, self-pay/insurance follow-up, denial management, customer service, or vendor management. • 2+ years of Subject Matter Expertise (SME) in relevant applications, with a proven track record of success in similar roles. • Ability to travel up to 25%, with a willingness to adapt to changing project requirements and client needs. Preferred Qualifications • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges, demonstrating a commitment to ongoing learning and professional dev

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...