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Enterprise Customer Success Manager

June 2, 2026

Enterprise Customer Success Manager Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About the Role: The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value. This is a fully remote position. Key Responsibilities: <ul> <li>Develop and execute customer success plans based on their main desired business outcomes</li> <li>Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses</li> <li>Consult with customers to help them solve problems and achieve their goals</li> <li>Analyze data to track customer progress and identify areas for improvement</li> <li>Stay up-to-date on industry trends and best practices</li> <li>Work collaboratively with other departments and teams to ensure customer success</li> <li>Work with customers to create new use cases/success stories</li> <li>Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem </li> </ul> Experience & Skills: <ul> <li>Experience in B2B SaaS – 2 years of experience MUST</li> <li>Customer-facing experience</li> <li>Superb written and verbal communication skills</li> <li>Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment</li> <li>Experience in helping customers deploy and see the value of the products they have purchased.</li> <li>Experience in building relationships with senior business & platform stakeholders.</li> <li>A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together</li> <li>Advantage- Experience working in a global team, for an international company <h3>Advantage: </h3> <ul> <li>Experience working in an international, remote-first SaaS company</li> <li>Background in HR Tech, Workforce Management, or related industries</li> </ul> </li> </ul> Salary range: 100-120K Benefits: <div> <ul> <li>Medical coverage.</li> <li>Insurance plan.</li> <li>Paid time off for vacation, sick days.</li> <li>401(k)</li> </ul> We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. #LI-Remote </div> <div class="content-conclusion"><h2>Joining Connecteam Is The Smart Move:</h2> <ul> <li style="font-weight: 400;">We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.</li> <li style="font-weight: 400;">We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.</li> <li style="font-weight: 400;">We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. </li> <li style="font-weight: 400;">We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!</li> <li style="font-weight: 400;">Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. </li> </ul> <h2>Together we will shape the future of work!</h2> <a href="https://drive.google.com/file/d/1JivAppdCXE5QjtK_uWM9ue2834blvyfC/view?usp=sharing" target="_blank">Our privacy policy </a></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...