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Enrollment/ Billing Senior Analyst - Evernorth Health Services - Remote

August 26, 2026

About the position

The Payer Solutions Operations billing team is seeking an Enrollment/Billing Senior Representative. Incumbent will be responsible for providing billing and collections support to new and existing accounts and will manage a book of TPA business with responsibility for tasks such as: reconciling group accounts, creating special charge invoices, researching payment and census issues, requesting refunds, and tracking and resolving delinquency issues. Works with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports. Must have experience working in Excel and be proficient with 10-key in both speed and accuracy. In addition, incumbent will be dual trained to provide support for the cash team. Duties may include cash and census application, mailings, filing, electronic invoicing and general support. May work with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports.

Responsibilities

Manage assigned portfolio of complex client accounts
Perform tasks related to collections processes and procedures
Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Facilitates conference calls or meetings with internal and external parties
Extensive research related to member eligibility and rate variances
Analyze client data utilizing various reports and resources
Process group renewals, new business, terms and revisions
Account reconciliation on a periodic basis
Calculate and create special charge bills as needed
Monitor delinquency reports and send communication to TPA partners
Peer audit process to ensure quality and mitigate financial risk or exposure
Responsible for achieving or exceeding daily goals, quality goals, and individual development
Ensures appropriate use of tools to track and monitor the financial performance of customers
Work with matrix partners to resolve customer disputes and rate issues
Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements
Understand and use accounting concepts
Prepare monthly and other requested ad hoc reporting
Provide both internal and external customer service
Process, review and understand multiple systems inputs
Special project support as needed
Electronic Invoicing
Application of financial payments to accounting systems
Filing and other general administrative duties
Account reconciliation on a periodic basis
Knowledge/understanding of the interrelationships between CIGNA HealthCare matrix partners.
Understanding of customer service deliverables (policies, cutoff dates, billing) and their impact on timing and results.

Requirements

High School Diploma or equivalent experience is required
3+ years work experience in billing, accounting, or collections role
Proficient in 10 keys
Strong knowledge of Excel
Knowledge of MicroSoft applications
Ability to demonstrate solid problem solving skills
Demonstrate ability to manage time and prioritize appropriately
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
Ability to multi-task and shift priorities
Demonstrate strength and understanding of customer expectations and \"sense of urgency\" resulting in the ability to influence the organization to meet and exceed customer expectations.
Ability to work independently and pro-actively
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
Demonstrate leadership and motivational skills in fast-paced environment.
Strong interpersonal skills.

Nice-to-haves

Bachelor’s degree preferred
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems

Benefits

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...