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Dispatcher - Main Campus (Evening)

May 11, 2026

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK! Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Dispatcher at our Main Campus. Whether you’re looking for stability, great benefits, or an opportunity to grow within healthcare operations, this role offers all three. At MSK, Dispatchers play a vital role in keeping patient care and hospital operations running smoothly. By coordinating real-time requests, prioritizing urgent needs, and maintaining clear communication, Dispatchers help ensure the right support reaches the right place at the right time. If you thrive in fast-paced environments and enjoy being the central point of coordination, we’d love to meet you! Role Overview Serve as the central point of contact for service requests, dispatching staff efficiently across assigned areas Monitor incoming requests and prioritize tasks based on urgency, location, and operational needs Coordinate daily workflows to support patient care, clinical operations, and hospital services Communicate clearly with frontline staff, supervisors, and leadership to ensure timely response and follow-through Track request status and update systems to reflect completed, delayed, or reassigned tasks Use dispatch and tracking systems (e.g., Genesys Cloud, Infor EAM, or similar tools) to manage workflows and activity Identify service delays or coverage gaps and proactively escalate issues when needed Support shift transitions by ensuring continuity of service and clear handoff communication Assist with special projects, coverage planning, and operational improvements as assigned Key qualifications 2+ years of experience in dispatch, coordination, operations support, or a related role (healthcare environment preferred) Comfortable working in a fast-paced, high-volume setting with competing priorities Ability to work independently while collaborating closely with frontline teams and leadership Strong problem-solving skills and sound judgment when managing urgent requests Basic computer proficiency and comfort learning new systems and workflows Core Skills Strong organizational skills with the ability to manage multiple requests simultaneously Clear, calm, and professional communication across teams and departments Attention to detail and accuracy when tracking requests and documenting activity Reliability and accountability to ensure operational needs are consistently met Ability to remain composed under pressure and adapt to changing priorities Service-oriented mindset with a focus on supporting patient care and team success Additional Information: Location: 1275 York Ave (Main Campus) Schedule: Mon to Fri 3pm to 11pm. Must be flexible. Weekends as needed. Report to Manager, Facilities Inventory & Operations Helpful Links: Compensation Philosophy Benefits #LI-Onsite #LI-Post Pay Range: $24.05 - $36.21 FSLA Status: Non-Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Our multi-disciplinary teams work together to provide exceptional patient care, develop innovative research, and deliver outstanding educational programs. Learn More The people of MSK make this an incredible place to work, grow and make a difference. Discover what makes us unique

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...