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Director, Strategic Partner Operations - Finance & Contracts

July 22, 2026

<div>About the Role "Gap Inc. is seeking a Director, Finance & Contracts to lead financial and commercial governance across all managed service provider relationships within our Strategic Provider Operations (SPOps) function. Reporting to the VP of Strategic Provider Operations, this role owns end-to-end invoice validation, maintains the commercial obligations register, manages contract amendments and disputes, and ensures Gap leadership has an accurate, forward-looking view of spend and risk across hundreds of millions of dollars in annual vendor commitments. Gap's vendor spend has grown faster than our controls. Invoice validation is manual and slow, obligations aren't consistently tracked, and Finance leadership lacks timely visibility on commercial risk. This role exists to fix that - building the financial governance infrastructure that ensures every dollar paid to vendors is earned and every contract obligation is tracked and evidenced."What You'll Do • Own end-to-end invoice validation, ensuring every invoice is supported by contract line-item mapping, time-entry records, and approved work documentation before payment. • Lead three-way reconciliation to confirm vendor billing aligns with contracted terms and actual system logs; define and maintain variance thresholds. • Oversee the critical transition from interim billing model to unit-of-work billing by June 30, 2026. • Maintain a complete, current register of all commercial obligations in the CLM system; manage contract amendments and change orders through resolution. • Monitor vendor adherence to contractual commitments and escalate non-compliance with evidence. • Coordinate with the Resource Lead to maintain a forward-looking 60-day demand and capacity forecast; flag commercial risks including billing anomalies, scope creep, and contract gaps. • Own Sirion as system of record for obligations, evidence, invoice workflows, and disputes; drive adoption across team and vendors. • Proactively identify savings opportunities through benchmarking, billing analysis, and scope optimization; maintain a value realization register. • Lead and develop the Contract Governance Lead and Finance Lead, providing clear direction, regular feedback, and structure for independent execution. • Partner with Finance Business Partner on enterprise financial reporting accuracy for MSP spend. Who You Are • 10+ years in financial management, commercial management, or contract governance in technology services or large enterprise outsourcing • Demonstrated experience managing complex vendor contracts, amendments, and disputes • Strong background in multi-vendor managed services or outsourcing financial governance • Experience with contract lifecycle management platforms (Sirion preferred); ability to configure workflows and obligation tracking • Comfortable with reconciliation, variance analysis, and financial forecasting • Ability to engage credibly with vendors on commercial matters and translate contract language into operational expectations • CPA or CPCM certification preferred • Prior experience with unit-of-work billing model implementation preferred • Bachelor's degree required, preferably in Finance, Business, or a related field</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...