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Director, Financial Planning & Analysis

May 26, 2026

Who We Are Welcome to<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.telusdigital.com/"> TELUS Digital</a> — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.telus.com/en/"> TELUS</a>, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.<h2>Location and Flexibility</h2>This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected.<h2>The Opportunity</h2>As our Director, FP&A, you will serve as a strategic financial architect by owning the end-to-end financial planning function and operating as a trusted advisor to executive leadership. You will shape how the organization allocates resources, evaluates growth opportunities, and navigates risk, translating complex financial data into compelling narratives that drive decisive action.In this role, you will lead and develop a high-performing FP&A team while fostering deep cross-functional partnerships across Commercial, Resource Management, and Program Management. You will own our client pipeline forecasting framework and elevate it into a dynamic, forward-looking intelligence system that fuels competitive advantage.<h2>Responsibilities</h2><ul style="min-height:1.5em"><li>Strategic Financial Leadership: Own the end-to-end financial planning cycle, including annual budgeting, rolling forecasts, and long-range planning, while ensuring alignment with executive strategy and board-level expectations.</li><li>Pipeline Intelligence & Revenue Forecasting: Lead the design and execution of the commercial pipeline performance framework, translating client opportunity data into revenue projections that drive confident business decisions.</li><li>Executive Advisory & Stakeholder Partnership: Act as a financial thought partner to C-suite and senior leaders, synthesizing commercial, delivery, and resource insights into clear, actionable recommendations.</li><li>Scenario Planning & Risk Analysis: Architect and continuously evolve a robust scenario planning capability informed by client pipeline movements, market dynamics, and macroeconomic trends to surface risks and opportunities proactively.</li><li>Resource & Capacity Optimization: Partner with Resource Management to align pipeline intelligence with utilization forecasts and team composition models, applying financial pressure to identify and resolve capacity inefficiencies.</li><li>Team Leadership & Development: Build, mentor, and develop a team of FP&A professionals, fostering a culture of analytical rigor, curiosity, and continuous improvement.</li><li>Financial Systems & Data Integrity: Ensure all financial and pipeline systems maintain current, accurate data across the reporting cadence. Champion best practices in data governance and drive continuous improvement in reporting infrastructure.</li><li>Cross-Functional Financial Orchestration: Bridge Commercial, Finance, Delivery, and Program Management leadership by establishing consistent forecasting frameworks, shared definitions, and disciplined operating rhythms across functions.</li></ul><h2>Competencies</h2><ul style="min-height:1.5em"><li>8+ years of progressive finance experience in FP&A, revenue operations, or commercial finance, paired with at least 3 years in a leadership or people management capacity within a professional services environment.</li><li>Demonstrated strategic financial leadership, including ownership of budgeting cycles, executive-level reporting, and multi-scenario financial modeling in a complex, fast-moving business.</li><li>Deep expertise in commercial pipelines and the ability to translate pipeline dynamics into accurate, decision-grade revenue forecasts and utilization models.</li><li>Strong command of CRM and ERP systems with Salesforce experience required; FinancialForce or equivalent professional services automation (PSA) tools strongly preferred.</li><li>Exceptional communication and executive presence while being capable of distilling complex financial narratives into compelling presentations for C-suite and board-level audiences.</li><li>Analytical rigor with a bias for action. A proven ability to identify data inconsistencies rapidly, lead root-cause investigations, and drive systemic resolution.</li><li>Track record of cross-functional leadership, influencing without authority across Commercial, Resource Management, Delivery, and Program Management stakeholders.</li><li>Bachelor's degree in Finance, Accounting, Economics, or a related field required. MBA or advanced degree preferred. A CPA, CFA, or FP&A certification is a plus.</li></ul><h2>Equal Opportunity Employer </h2>At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.For more information on how we use your information, see our<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.telusdigital.com/privacy-policy"> Privacy Policy</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...