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Director, Customer Value NA

May 27, 2026

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Director, Customer ValueJob Summary Iron Mountain is seeking an experienced and motivated Director, Customer Value to join our North America Digital Customer Value team. In this role, you will be responsible for leading and managing a high-performing regional team of Junior and Senior Customer Value Managers while driving customer satisfaction, retention, and revenue growth. You will balance strategic regional leadership with hands-on account management, overseeing regional operations and directly managing a small book of key business accounts to maintain firsthand market insights.What You’ll Do (Responsibilities)In this role, you will:<ul><li>Lead and Develop People: Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives.</li><li>Manage Customer Relationships: Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty.</li><li>Drive Revenue Growth: Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance.</li><li>Optimize Operations & Collaboration: Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.</li></ul>What You’ll Bring (Skills & Qualifications)The ideal candidate will have:<ul><li>Proven Leadership: Demonstrated experience managing, inspiring, and developing a team of customer-facing professionals to exceed regional goals.</li><li>Account Management Expertise: Strong customer relationship management background with a track record of building long-term partnerships and managing large, complex accounts.</li><li>Financial & Analytical Acumen: Advanced skills in customer data analysis and reporting, with a clear focus on driving growth through renewals and revenue expansion strategies.</li><li>Core Requirements: A Bachelor’s degree or equivalent experience, professional English communication proficiency, and the ability to fulfill travel requirements of less than 5%.</li></ul>What We Offer (Benefits)<ul><li>Compensation: Competitive compensation and benefits packages aligned with your experience level.</li><li>Work-Life Balance: Flexible work options and alternative work arrangements to support your personal well-being.</li><li>Time Off: Generous paid time off and holiday schedules.</li><li>Well-being: Comprehensive health, wellness, and retirement plans.</li><li>Growth: Meaningful opportunities for continuous learning and professional career growth within Iron Mountain.</li></ul>#Li-RemoteReasonably expected salary range: $163,400.00 - $217,900.00 + commissions.Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.Category: Sales

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...