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Digital Experience Lead

June 3, 2026

What you can expectYou will lead the design and optimization of our website experience. You’ll shape intuitive user journeys that drive engagement and conversion. Your work will connect visitors to meaningful outcomes.About the TeamOur team creates every aspect of the digital experience across our website. We collaborate closely with marketing, product, and engineering. Together, we ensure our digital spaces inform and inspire.Responsibilities<ul><li>Defining and delivering a clear website strategy and roadmap, prioritizing user experience alongside objectives aligned with organizational growth.</li><li>Designing and refining digital pathways to enhance interaction, boost conversion rates, and simplify navigation for users.</li><li>Collaborating with marketing and product teams ensures messages and content remain consistent across all communication channels.</li><li>Integrating data insights and SEO practices ensures organic growth of exceptional quality.</li><li>Driving continuous testing and refining processes to deliver an integrated and effective website experience.</li></ul>What we’re looking for<ul><li>Demonstrate 10+ years of experience improving conversion and engagement through website optimization and digital strategy.</li><li>Show 5+ years owning end-to-end digital experience for a global or multi-audience website.</li><li>Bring 3+ years of experience leading or managing cross-functional teams.</li><li>Communicate with clarity and impact through excellent storytelling and copywriting skills.</li><li>Collaborate effectively across marketing, engineering, and analytics teams.</li><li>Apply data insights and experimentation to guide website decisions and improvements.</li><li>Use web analytics tools and SEO principles to enhance performance and visibility.</li><li>Hold a degree or equivalent practical experience in marketing, communications, or a related field.</li><li>Demonstrate experience with contemporary CMS and experimentation tools, such as Optimizely. (preferred)</li><li>Demonstrate expertise with web analytics platforms (e.g., Amplitude, GA4) and possess deep knowledge of behavioral data, funnel analysis, and user journey insights. (preferred)</li><li>Possess experience in marketing and data infrastructure, including tag management and event instrumentation, to support measurement and optimization effectively. (preferred)</li></ul> Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank" rel="noopener noreferrer">Learn</a> for more information About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.Salary Range or On Target Earnings:Minimum:$126,500.00Maximum:$276,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Anticipated Position Close Date:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>06/08/26Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank" rel="noopener noreferrer">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank" rel="noopener noreferrer"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361" target="_blank" rel="noopener noreferrer">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our <a href="https://www.zoom.com/en/trust/candidate-privacy-statement/" target="_blank" rel="noopener noreferrer">candidate privacy statement</a> for more information of how we use your data.#LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...