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Customer Service Facilities Agent (Part-Time) | Piedmont Airlines | Handshake

July 20, 2026

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Facilities Agent. The primary responsibility of the position is general construction, plumbing, and electrical maintenance tasks. The successful candidate will be highly organized, detail oriented, and dependable to maintain daily productivity. This position reports to the Project Manager, Facilities.  

Essential Duties:

General maintenance and repair to include basic plumbing, carpentry, hardware, painting, flooring, and electrical work

Maintain airport grounds including hangar, terminal, ramp areas, storage pods, parking areas, and offices

Conduct snow and weed removal

Complete daily maintenance of steam boiler

Maintain daily productivity with little or no supervision

Maintain effective completion of daily work orders

Job Qualifications and Competencies:

Ability to multitask in a busy, fast paced work environment

Ability to work independently, set and meet own deadlines

Ability to drive a standard transmission vehicle

Highly organized and detail oriented

General construction/plumbing/electrical skills

Ability to work a flexible schedule

Preferred Qualifications:

Familiarity with the terminal assigned

Basic knowledge of computer applications and programs

Ability to read blueprints

Work Environment:

Use of computers and other office equipment

Some travel is required

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including nights, weekends, holidays, and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from coworkers or tools

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.54/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...