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Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

May 9, 2026

About the position

Speedway Motors is seeking a Customer Experience Auto Technician who is a car enthusiast with extensive knowledge of aftermarket auto parts for muscle cars, hot rods, and race cars. This role involves diagnosing technical challenges and confidently guiding customers toward purchasing the right products to bring their automotive builds to life, primarily over the phone and via email. The company values teamwork, positivity, putting people first, encouraging open communication, and being driven to succeed. Speedway Motors, the oldest and one of the biggest speed shops in the USA, is dedicated to helping car enthusiasts, racers, and gearheads create memorable experiences. This is a full-time position.

Responsibilities

Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.
Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
Assist our product and e-commerce teams to develop and update website content.
Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
Contribute toward the development of training material for fellow techs and sales staff members.
Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.
Attend industry trade shows and events acting as an ambassador for Speedway Motors.
Embrace and live out Speedway Motors core values.
Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
Maintain regular, reliable, and punctual attendance.
Take ownership of assigned responsibilities and follow through on commitments.
Seek opportunities for continuous improvement and professional growth.
Perform other duties as assigned.
Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
Adhere to all company policies, procedures, and safety protocols.

Requirements

Passion for muscle cars, hot rods, and performance vehicles.
Excellent communication skills.
Strong computer skills (experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook).
Dependable attendance (consistent attendance, punctuality, and being fully prepared to work at your scheduled start time).
Comfort in a role that blends technical expertise with a sales component.
Customer-focused mindset.
Include your resume and a detailed list of your past and present project cars, or any other related experience that you have.

Benefits

Comprehensive Health, Dental and Vision Insurance
Retirement Plan with Company Match
Paid Time Off
Paid Holidays
Paid Parental Leave
Continuing Education Reimbursement
Wellness Program and Healthy Living Reimbursement
Discount on Speedway Motors Product and Referral Bonuses
Growth Opportunities
An extremely supportive team
Opportunity to utilize your strengths and be creative

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...