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Customer Care Analyst

June 4, 2026

TRAINING DATES & SCHEDULE: Our next start date is June 18, with virtual training beginning June 22. Training is a structured, instructor-led program designed to set you up for success in the Customer Care Analyst role. The program includes a combination of foundational learning, system navigation, call handling practices and guided support as you build confidence in the role. Attendance is mandatory for the entire training period. Training is held Monday through Friday, 8:00 AM – 4:30 PM CST. The length of training may vary based on business needs and learning progression. Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST. WHAT WE CAN OFFER YOU: - Hourly Wage: $21.00, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. - Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: - Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations. - Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes. - Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment. - Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration. WHAT YOU’LL BRING: - Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations. - Problem-solving mindset—You’re quick to assess a situation and work toward a resolution, aiming to take care of the customer’s need in just one call. - Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work. - Tech-savvy confidence—You’re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: - Experience in a customer service or contact center environment. - Experience with the application of policies, practices and procedures in a business environment. - Exposure to the insurance or healthcare industry. - Basic understanding of life and health insurance products, terminology and processes. - Willingness to actively participate in team huddles, including on-camera engagement. - Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need. We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...