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Client Manager, Premier

June 2, 2026

Client Manager, PremierDo you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Manager who will be the main contact for client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience.You are<div><ul><li>A proactive client advocate focused on delivering an exceptional customer experience</li><li>A relationship builder who partners effectively with clients, brokers, and internal teams</li><li>A strategic thinker who uses data and insights to drive client retention, satisfaction, and growth</li><li>A consultative problem-solver who aligns tailored benefit solutions to client needs</li><li>A collaborative team player who thrives in cross-functional environments</li><li>Adaptable and resilient in a fast-paced, evolving business landscape</li><li>An effective communicator with strong presentation, negotiation, and influencing skills</li><li>Highly organized with strong time management and attention to detail</li><li>Confident, positive, and solutions-oriented in all client interactions</li><li>Committed to upholding Guardian’s values: People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards</li></ul></div>You will<ul><li>Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.</li><li>Build strong relationships with clients and brokers/consultants.</li><li>Work closely with the respective sales team on account management strategies and positions.</li><li>Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs</li><li>Balance the needs of the client with those of the business.</li><li>Achieve yearly financial growth goals.</li></ul>You have<ul><li>BA or BS degree preferred or equivalent work experience.</li><li>Minimum of 3 years experience in account management, sales. Group insurance experience a plus</li><li>Strong customer service acumen.</li><li>Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.</li><li>Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.</li><li>Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce.</li><li>Ability to flex environments, operating & building rapport effectively both in virtual and live environments</li></ul><ul><li>Ability to adapt to changes in a fast paced and dynamic environment.</li><li>Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.</li><li>Consultative Selling Skills, negotiation skills, and the ability to influence and persuade.</li><li>Virtual communication, presentation, consultative selling, and relationship building skills.</li><li>Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.</li><li>Ability to collaborate across internal teams including collaborative selling.</li><li>Strategic and critical thinking and basic math skills.</li><li>Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.</li><li>Ability to exercise sound judgment and deal with conflict.</li><li>Ability to exude confidence and demonstrate optimism and positive attitude.</li><li>Advanced organizational and time management skills.</li><li>Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.</li></ul>Location<ul><li>Dallas/Fort Worth, TX</li><li>Up to 25% travel within U.S.</li></ul>Salary Range:$54,690.00 - $89,850.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <a href="http://www.guardianlife.com/careers/corporate/benefits" target="_blank" rel="noopener noreferrer">www.guardianlife.com/careers/corporate/benefits</a>. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.Visa SponsorshipGuardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at <a href="http://%20https://www.guardianlife.com/careers" target="_blank" rel="noopener noreferrer">https://www.guardianlife.com/careers</a>). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>. Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found <a href="https://www.workday.com/en-us/legal/responsible-ai-and-bias-mitigation.html" target="_blank" rel="noopener noreferrer">here</a>. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...