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Carrier Partnership Lead

July 22, 2026

# Carrier Partnership Lead at Thatch **Location:** Remote (US) ## About the role We're on the lookout for a Carrier Partnerships Lead to join Thatch. This role is vital for our company, as you'll be responsible for managing the commercial relationships with our health insurance carrier partners. You will spearhead the development and maintenance of these crucial partnerships, ensuring alignment between Thatch's internal stakeholders and the operational needs of our carriers. Our goal is to make healthcare simple and effective for every member who joins our platform—a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on. By partnering with carriers closely we can help push the industry forward. This role will lead a key partnerships function, accountable for commercial relationships, establishing operational excellence with third parties, and expanding our distribution channels. This includes helping to develop quarterly business reviews and being responsible for ensuring mutually beneficial partnership outcomes. We seek a candidate with a proven track record of building and shaping operationally focused projects with third parties, leveraging relationship management skills and a deep healthcare background for impactful results. This individual must possess the ability to both dive deep into the details of daily execution and step back to strategize and plan the long-term direction of the partnerships. ## What you'll do - **Manage Commercial Relationships:** Oversee and strengthen relationships with our largest health insurance carriers, acting as the primary point of contact for commercial and strategic discussions. - **Develop Quarterly Business Reviews (QBRs):** Design, prepare, and lead regular QBRs with carriers to review performance, strategic initiatives, and align on future goals. - **Establish Operational Processes:** Develop and maintain efficient escalation and operational processes with carriers to streamline day-to-day interactions and problem resolution. - **Internal Stakeholder Connection:** Act as the liaison connecting all internal Thatch stakeholders (e.g., Product, Engineering, GTM, Support) to the appropriate carrier needs and requirements. ## Background we're looking for - Demonstrated experience in relationship management with large, complex third parties. - Strong background and familiarity with the healthcare ecosystem, particularly health insurance. - Proven track record of building out operationally focused projects with third parties. - 7+ years in partnerships, operations, or related commercial fields at a high-growth startup or enterprise organization. - Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships. - Strong analytical, problem-solving, and organizational skills. - Bachelor's degree required. ## What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect: - 30 minute video meeting to talk through your background and interest in Thatch - 30 minute video meeting with the hiring manager to dive deeper into your experience and the role - 30 minute video meeting to meet 2-3 members of the team - 30 minute video meeting with our founders to discuss your approach to culture and our operating principles

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...