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The Ambassador supports the Patient Relations team as part of MD Anderson Cancer Center's institutional Welcome initiative, which prioritizes the safety, security, and comfort of all individuals visiting MD Anderson campuses. The Ambassador serves as a visible and welcoming presence at public entrances and Information Desks, ensuring patients and visitors receive clear guidance, accurate information, and a positive first impression that reflects MD Anderson's values.

MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Ambassador plays a critical role in guest management and visitor access by supporting a safe, efficient, and compassionate environment. Through daily interactions, the Ambassador directly contributes to patient and visitor satisfaction and reinforces MD Anderson Cancer Center's commitment to exceptional care and service. The Ambassador role is integral to the overall campus experience and operational effectiveness of MD Anderson Cancer Center.

The ideal candidate for the Ambassador role demonstrates strong customer service skills, professionalism, and the ability to remain calm and attentive in a fast-paced environment. This individual communicates clearly, listens actively, and is comfortable performing multiple duties simultaneously while upholding safety and service standards. Experience interacting with the public, following established procedures, and working collaboratively with peers is preferred.

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Minimum $37,450.00 - Midpoint $42,725.00 - Maximum $48,000.00
The typical work schedule is 8:00 AM - 5:00 PM.
Work location: TMC Campus

Why Us? This role offers the opportunity to be part of MD Anderson Cancer Center's first point of contact for patients and visitors, making a meaningful impact on the overall care experience. The Ambassador role supports professional growth through exposure to patient-facing operations, teamwork, and service excellence, while providing a consistent schedule that supports work-life balance. • Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. • Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. • Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. • Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

KEY RESPONSIBILITIES

Visitor Experience & Service • Acknowledge and greet patients and visitors upon arrival in a professional and welcoming manner
• Perform health screening procedures in accordance with institutional guidelines
• Create a positive first impression that reflects MD Anderson Cancer Center's mission and values

Information & Navigation Support • Accurately provide information and directions related to hospital campuses, services, and departments
• Assist patients, visitors, and staff with navigation and general inquiries

Operational Support • Perform multiple functions including screener, greeter, and information desk support in a fast-paced environment
• Maintain a highly professional, calm, and positive attitude when interacting with customers and peers

Other Duties • Perform other duties as assigned to support the Welcome initiative and Patient Relations team

EDUCATION

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree Communications or related field.

WORK EXPERIENCE

• Required: 2 years Customer service experience responding to customer inquiries or related experience.
• : Bachelor's degree can be substituted for required experience.
• Preferred: Healthcare experience.
• Preferred: Bilingual in Spanish.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 180217
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 37,450
• Midpoint Salary: US Dollar (USD) 42,725
• Maximum Salary : US Dollar (USD) 48,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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