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Amazon Connect/LEX Engineer with Bedrock ( Immediate Start Preferred)

May 5, 2026

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.<br> Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.</p><p><strong>Responsibilities</strong></p><ul><li>Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.</li><li>Build Call flow designs and integration to backend systems using application program interfaces (API).</li><li>Manage NICE BU and provide input into solution design, and optimization for network solutions.</li><li>Provide routing design and implementation for contact center technology</li><li>Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.</li><li>Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise</li><li>Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.</li><li>Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.</li><li>Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.</li><li>Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).</li><li>Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.</li><li>Proficiency in Python, Node.js, or Java with AWS Lambda API integration.</li><li>Familiarity with version control tools (GIT, GitHub, TFS).</li><li>Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.</li><li>Strong problem-solving, debugging, and troubleshooting abilities.</li><li>Excellent communication and collaboration skills with cross-functional teams and stakeholder</li></ul><p><strong>Nice to have:</strong></p><ul><li> Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.)</li></ul><p><strong>We offer:</strong></p><ul><li><strong>Culture of Relentless Performance:</strong> join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. </li><li><strong>Competitive Pay and Benefits:</strong> enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. </li><li><strong>Work From Anywhere Culture: </strong>make the most of the flexibility that comes with remote work. </li><li><strong>Growth Mindset:</strong> reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. </li><li><strong>Global Impact:</strong> collaborate on impactful projects for top global clients and shape the future of industries. </li><li><strong>Welcoming Multicultural Environment: </strong>be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. </li><li><strong>Social Sustainability Values:</strong> join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. </li></ul><p><em>* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.</em></p></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...