911 Communications Call Taker

Emergency Medical Services Grady Health System offers many career paths. Whether you have many years of experience or are in the early stages of your career, you can find a rewarding position at Grady! The 911 Communication Call Taker coordinates with the Communications Supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the Communications center operations to include receiving, and processing requests for emergency medical service within the Grady EMS response zone. To provide the appropriate level of aid to 911 callers established by the International Academy of Emergency Medical Dispatch Protocol. Verification of patient location to include response zone (city and county). To enter in scheduled events and personnel into the CAD. To provide accurate patient information, and location, to responding Grady EMS units. Ensure all in service vehicles and equipment are in an acceptable state of readiness at all times. Employee will exemplify customer service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. Qualifications: Highschool Diploma or GED required Emergency Medical Dispatcher (EMD) Certification required within six (6) months of employment. One (1) year experience in a high performance EMS 911 Communication Call Center preferred. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...