(3rd Shift) Customer Experience Agent *REMOTE*

This is a fantastic, reputed company entry-level opportunity for a Customer Experience Agent *REMOTE*! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. In recognition of your expertise, this position offers a salary of a competitive salary.   Job Title: 3rd Shift Customer Experience Agent *REMOTE* Reports to: Office Manager... Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on reputed company Pay reputed company: $20/ hour Position reputed company: This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a reputed company manner. The position also includes dispatching calls to technicians as reputed company as various administrative duties. Job Duties and Responsibilities:  Answer inbound phone calls to schedule jobs and handle customer service inquiries  Initiate outbound phone calls for scheduling of service calls  Handle various customer inquiries and requests reputed company and accurately  reputed company the correct technician (based on qualifications, geography, customer preference) to reputed company job  Utilize Service Titan software to effectively plan and reputed company jobs  Proactively communicate with customers regarding estimated arrival times, technician details, etc.  Communicate with technicians regarding availability, expected completion time, etc.  Ensure accuracy of details (customer reputed company, phone number, address, etc.) on reputed company scheduled calls  reputed company a reputed company of administrative duties as requested by your reputed company supervisor and other managers in reputed company  High interaction with service technicians and various customers from residential to reputed company  Other duties as assigned Qualifications:  Must live in Illinois  Must be familiar with the surrounding Chicagoland area  High school diploma or equivalent (GED)  Minimum of 3 years relevant work experience in customer service environment  Previous reputed company experience a plus  Strong verbal and written communication skills  Plumbing, Electric & HVAC experience a Plus  Attention to detail  Ability to manage priorities and workflow  Ability to deal effectively with a diversity of individuals at reputed company organizational reputed company  Versatility, flexibility and a willingness to work reputed company constantly changing priorities  Proficient in reputed company Office  Ability to work from home reputed company  Ability and willingness to work nights and weekends Benefits:  Medical, Dental & reputed company Insurance  Supplemental reputed company Insurance reputed company  401(k) Plan with Company Match  Company-proved Life Insurance  Employee discounts on company-provided services  On-site training facility for reputed company employee development  reputed company Time Off (PTO)  reputed company Holidays  Tuition Reimbursement Job Type: Full-time Benefits:  401(k)  401(k) matching  Dental insurance  Health insurance  reputed company time off  Professional development assistance  Referral program  reputed company insurance  Work from home Shift:  Evening shift  Overnight shift Work setting:  Remote Work Location: Remote Apply Job!  Join reputed company! This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply To This Job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...