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14598 - Associate Process Excellence Representative | U.S. (Remote)

July 22, 2026

Job opportunity | Kelly

USA | Sales/Business Development | Full-time

Job Reference: 14598 - Posted 17-Jul-2026

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Kelly Services Process Excellence Representative is accountable for:

Developing and implementing process improvement initiatives to enhance operational efficiency and service delivery.
Conducting data analysis to identify trends, bottlenecks, and areas for improvement within service delivery processes.
Collaborating with cross-functional teams to design and execute process optimization strategies that align with organizational goals.
Creating and maintaining documentation of process flows, standard operating procedures, and best practices.
Monitoring key performance indicators (KPIs) and metrics to evaluate the effectiveness of implemented changes and make data-driven decisions.
Facilitating training sessions and workshops to upskill staff on new processes and tools, ensuring smooth transitions and adherence to best practices.
Process instructions
Update current work instructions
Draft missing work instructions
Project support
Monitoring and documenting task updates in Smartsheet
Highlight risks
Potentially facilitate reporting out of Smartsheet - will train on this process
Project hyper-care activities
Monitor tool to route issues to the correct resources
Monitor closure of issues
Highlight risks
Data clean-up
Update Beeline assignments with correct data
Engage with the program team
Taxonomy
Monitor annual reporting to determine if new job titles should be considered to be added
Monitor annual reporting to determine if any job titles can be considered for removal

Essential Skills, Knowledge & Experiences:

Working knowledge in process mapping and flowcharting tools (e.g., Microsoft Visio, Lucidchart)
Knowledge of Lean Six Sigma methodologies and tools for process improvement
Experience with data analysis tools (e.g., Excel, SQL) to identify process inefficiencies
Familiarity with project management software (e.g., Jira, Asana) for tracking process improvement initiatives
Understanding of regulatory compliance and quality management systems (e.g., ISO 9001)
Strong analytical and problem-solving skills to identify and address process inefficiencies
Excellent communication skills to collaborate with cross-functional teams and stakeholders
Ability to lead process improvement projects and drive change management initiatives
Detail-oriented with a focus on accuracy and quality in process documentation
Adaptability to work in a dynamic environment and manage multiple priorities

The pay range for this position is $51,300 to 68,400 per year. Final compensation will be based on experience and may vary by geographic location.

Compensation package and benefits applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)

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Remote

Skills:
Analysis Skills, Atlassian JIRA, Best Practices, Business Development, Change Management, Communication Skills, Compensation and Benefits, Cross-Functional, Data Analysis, Detail Oriented, Documentation, ISO 9001, Leadership, Lean Manufacturing, Lean Six Sigma, Maintain Compliance, Metrics, Microsoft Visio, Multitasking, Operational Strategy, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Development, Process Flow, Process Improvement, Process Quality, Project Management Software, Quality Management, SQL (Structured Query Language), Sales, Service Delivery, Standard Operating Procedures (SOP), Team Player, Technical/Engineering Design, Trend Analysis

About the Company:
Kelly Services Inc

Finding great work for top talent.

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Company Size:
10,000 employees or more

Industry:
Staffing/Employment Agencies

Founded:
1946

Website:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...